Center Manager

Job Description

Key Purpose of the Job:

As Center Head of Sales, you will lead the sales team in a center and provide day-to-day mentoring & oversight to the Educational Consultants in your center. The main responsibility for the role consists of managing WSE net cash collection (NCC) while also enhancing our brand and its level of service excellence within the Vietnam market. This will be achieved through the delivery of outstanding education and sales consultancy services within your center.

You will also work towards creating a work environment that encourages teamwork, accountability and success. This will involve supervising, motivating, advising and helping a team of unique individuals with different backgrounds and experiences. That will also involve collaborating with the Marketing and Service departments (native teacher and coach) to unleash the maximum value for the organization.

Key Areas of Responsibility:

1. Sales performance management

• Review the sales objectives for the month and set individual objectives for each EC to meet the center target

• Review the previous sales team performance, identify areas of improvement and prepare an action plan for the month to improve sales effectiveness

• Monitor the timely follow-up updates in the CRM system to track the sale pipeline

• Contribute to the sales of the center

2. Sales team skills development

• Monitor the sales team member performance through data analysis and observations and identify areas of improvement

• Regularly conduct coaching sessions tailored for each sales team member

• Provide information to the Sales Trainer on the areas of improvement of the Center Sales Team on a monthly basis

3. Collaboration enablement

• Ensure compliance from the sales team on their commitment to the other functions

• Conduct an alignment session on a monthly basis

• Jointly conduct a weekly alignment meeting

• Share market insights with the Marketing team on a regular basis

• Join a monthly cross-functional meeting between Sales, Marketing, TMK and DSF to align on market trends and priorities

4. Team and regulations management

• Drive center recruitment efforts to build a team able to deliver high sales performance

• Manage the schedule of the sales team members in a fair and balanced way

• Ensure that the defined show distribution ground rules

• Maintain high morale within the sales team in the center

• Prepare the monthly and quarterly sales performance management review

Job Requirement

• Minimum of 5 years of sales experience, preferably from the education, insurance, hospitality, automotive or fitness sectors with minimum of 2 years in a sales supervisory role

• Eager to work collaboratively with colleagues to achieve success as a team

• Strong ability to build trust and to provide high quality level of care

• Able to work under pressure with flexible hours including evenings and weekends to meet and exceed sales targets

• Leadership and integrity 

• Professional appearance, confident attitude and great interpersonal skills 

• Understanding of core sales principles: sales pipeline, forecasts, planning and techniques 

• Understanding of or experience within English Language Teaching sector 

• Solution-driven mindset and strong negotiation skills 

• Ambitious, competitive and driven with a hunger for success and clear goals

• Strong communication skills, both in Vietnamese and English