Community & Influencer Growth Manager

1. ROLE OBJECTIVE

The Community & Influencer Growth Manager is responsible for building a powerful ecosystem of brand advocates. Your mission is to move PPP Laser Clinic from "Polished & Distant" to "Relatable & Trusted" by partnering with Influencers, KOLs, and Affiliates. You will turn social proof into a scalable acquisition channel, ensuring that the PPP experience is shared authentically across all social tiers.

2. CORE RESPONSIBILITIES

Talent Acquisition & Scouting

Identify and recruit KOLs (Key Opinion Leaders) and KOCs (Key Opinion Consumers) who embody the "PPP Aesthetic." Focus on quality over quantity—seeking voices that command trust in the skincare and luxury lifestyle space.

Affiliate Program Excellence

Architect and manage the PPP Affiliate Program. Design commission structures and incentive tiers that motivate partners to drive high-quality leads and product sales (e.g., CALECIM®).

Performance & ROI Tracking

Move beyond "likes." Use UTMs and unique promo codes to track the direct impact of every influencer on lead generation and sales. Manage the influencer budget to ensure a healthy Media Efficiency Ratio (MER).

Creative Content Repurposing

Bridge the gap between PR and Performance. Identify high-performing organic influencer content and coordinate with the Ad Performance team to transform it into "Whitelisted" or "Dark Post" ad creatives.

Relationship Management

Act as the primary point of contact for all partners. Host "Clinic Experience Days" to ensure influencers understand our medical USPs (LLCS, 5D Rejuvenation) so their endorsements are accurate and authoritative.

3. CORE KPIs & PERFORMANCE TARGETS

Acquisition & Reach Benchmarks

Network Growth: Recruit and onboard 10–15 new active partners (KOLs/Affiliates) per month.

Conversion Impact: Influencer-attributed leads should account for >15% of total monthly leads.

Content Velocity: Secure at least 20–30 high-quality UGC (User Generated Content) assets per month for repurposing.

Efficiency Standards

ROI Target: Maintain a minimum 3:1 Return on Influence Spend.

Engagement Quality: Partner content must achieve an engagement rate 2x higher than the brand’s organic average.

4. PROFESSIONAL SKILLS & QUALIFICATIONS

• Strategic Networking: 3+ years of experience in Influencer Marketing or PR, specifically within Premium Beauty, Aesthetics, or Wellness.
• Data Fluency: Strong understanding of tracking tools (e.g., Impact, GRIN, or manual UTM tracking) and social commerce analytics.
• Negotiation Skills: Ability to negotiate usage rights and contract terms that favor long-term brand equity over one-off posts.
• Content Sensibility: A keen eye for "What works." You must be able to spot a viral-potential video in a sea of submissions.
• Communication: Exceptional interpersonal skills; you represent the "hospitality" and "luxury" of PPP to the industry.

5. STRATEGIC IMPACT

This role directly executes our "Authenticity = Closure" strategy. By populating the digital space with real faces and real results, you lower the barrier to entry for new clients who may find medical treatments intimidating. You turn "strangers" into "leads" by leveraging the borrowed trust of the community.