Corporate Coach

Key Purpose of the Job:

The Corporate Coach guides and supports corporate students throughout their WSE learning journey, ensuring they understand the Method, build strong study habits, and stay engaged to achieve their goals.

The role works closely with

• Internal stakeholders: closely work with HR Department (HRBP, L&D Team) to ensure high-quality employee learner experience.
• External stakeholders: proactively work with Corporate Sales, CSMs, SOM, the Country Service Manager, and center teams to deliver high-quality corporate students learning experience, including onboarding, touchpoints, cohort communication, workshops, and events.
• Mainly based at Head Office, the position requires occasional travel to WSE centers or client sites for coaching or corporate activities.

Key Areas of Responsibility:

1.       Customer experience

·       Develop and maintain a close relationship and high level of trust with your students (including employee students and corporate students) from the beginning of their contract and until their graduation.

·       Ensure your students are happy with their classes, learning progress and learning environment by soliciting and acting on feedback.

·       Keep your students engaged and progressing with Wall Street English by helping them remove their limiting beliefs and by overcoming objections and complaints as necessary.

·       Identify and communicate to the Academic stakeholders the types of classes that are relevant to your students’ interests and needs and be the voice of the student to ensure there are enough of them for them to join.

·       Provide regular follow-up to your students both in person and over the phone and enter the CRM system.

·       Proactively “wow” your students by providing additional value by understanding your students’ delighters and taking actions

·       Create a fun, 100% English learning environment

·       Plan and ensure your students follow their optimal study habits in accordance with the Wall Street English Method and support students to book classes when needed

·       Meet your students at pre-defined touchpoints according to the CFP throughout their WSE journey to coach, motivate and show them their progress so they never give up on their studies and goals. Thereafter, entering all relevant information into the CRM system.

2.       Booking & Schedule Optimization

·       Work closely with country CSMs and Coaches to book all classes and appointments for your assigned students both face to face and on the phone.

·       Make sure the students attend classes by following country standard procedure

·       Maintain an efficient class schedule by identifying opportunities to optimize the schedule

·       Follow-up the booking of assigned students and provide feedback and appropriate study advice in accordance with the WSE Method.

·       Contact with the students’ Coach to provide updates on their study progress and enter into the CRM system.

3.       Academic Support

·       Work closely with your students to understand and update their goals, needs and weaknesses in language learning and support as necessary

·       Be responsible for the learning success of your cohort of students, provide advice on how to study according to the Wall Street English method to ensure they reach their language learning goals.

·       Coach and provide feedback to students during their Multimedia Study in the Speaking Centre.

·       Deliver workshops and clubs to help students improve their English and help maintain a vibrant center atmosphere

·       Provide practice and review of the target language during the End of Level Review session

·       Collaborate with Teachers to follow up on your students’ class feedback and ensure that your students’ weaknesses are being improved in case requested by Teachers

·       Follow your students’ progress KPIs closely, identify early warning signals of possible study issues and proactively execute strategies to improve your students’ learning progress

4.       Renewal & Referral

·       Partner with Corporate Sales to identify renewal opportunities by maintaining strong rapport with students and understanding their progress and motivations.

·       Provide meaningful insights into student satisfaction, performance, and engagement to support renewal discussions.

·       Encourage and collect referrals from satisfied corporate students.

5.       Event Coordination

·       Support coordination of corporate academic events, workshops, orientation days, and account activations between Head Office and Centers.

·       Assist with preparation, materials, logistics, and decoration for corporate-related events.

·       Manage guest registration and ensure smooth event execution in alignment with Corporate Sales and Marketing teams.

Major challenge:

·       Building relationships based on trust with other functions

·       Gathering referrals leads from Corporate Students.

·       Overcoming complaints and objections from students (Employee students & Corporate Students)

·       Dealing with different personality types

·       Preemptively identifying student progress or satisfaction concerns

·       Ensuring students trust and consistently follow the Wall Street English Method

·       Multi-tasking throughout the day

• 1-3 years’ experience in Customer Service. Educational background experience is a plus

• Coaching, Teaching skills

• Strong sense of responsibility

• Positive Attitude with growth mindset

• Resilience

• Well organized with multi-tasking management capability

• Problem Solving skills and capable to deal with objections, rejections

• Service-oriented, Tech-Savy, Basic Teaching skills

• Influencing and can build strong relationship with stakeholders

ATTRACTIVE BENEFITS:

• 100% salary during the 2-month probation period
• Full salary-based social insurance contribution after 2 months;
• Guided and trained by a team of experienced and professional mentors;
• 15 days of annual leave (not including public holidays);
• English lessons at Wall Street English;
• Personal insurance package from the first working day;
• Work in an English-speaking environment with young, open-minded, and friendly colleagues and managers;
• Opportunities for promotion and quarterly salary reviews based on performance.