Course Consultant - Indonesia Operations

PMA Vietnam, operating as the Professional Management Academy, is a leading institution dedicated to delivering professional management training and organizational development solutions for individuals and businesses across Indonesia. The company distinguishes itself through a team of experienced experts who utilize practical methodologies to provide tangible value in leadership coaching, project management, and corporate growth strategies. Committed to fostering a dynamic and supportive environment, PMA Vietnam empowers learners by guiding them through personalized educational journeys that align with their professional goals. By combining consultative expertise with a focus on continuous improvement, the organization aims to build long-term relationships while driving meaningful outcomes for its diverse client base in the education sector.

JOB DESCRIPTION

As a Course Consultant, you are the first point of contact for prospective learners and corporate clients exploring our training programmes. You will guide them through the enrolment journey — from initial enquiry to course selection, enrolment, and beyond — ensuring every learner feels understood, supported, and confident in their decision.

This role combines consultative selling, learner support, and relationship management. You will work with both individual learners (B2C) and organisations seeking training solutions for their teams (B2B), tailoring your approach to each context.

Key Responsibilities

1. Learner Consultation & Course Advising

Engage with prospective learners and corporate clients via phone, WhatsApp, email, or in person to understand their learning goals and needs

Recommend suitable courses and learning pathways based on the learner's background, objectives, and budget

Clearly explain course content, structure, schedules, pricing, and outcomes in a way that builds confidence and trust

Handle objections professionally and provide accurate, helpful information to support informed decision-making

Tailor consultation style appropriately for individual (B2C) vs. corporate (B2B) prospects

2. Sales & Enrolment

Convert enquiries into enrolments by guiding prospects through the sign-up and payment process

Identify upsell and cross-sell opportunities — such as advanced modules, bundle packages, or complementary courses — based on learner needs

Meet monthly enrolment and revenue targets as agreed with the Sales Manager

Maintain accurate records of leads, follow-ups, and conversions in the CRM system

Follow up on pending enquiries and warm leads in a timely and culturally appropriate manner

3. Post-Enrolment Support & Onboarding

Welcome newly enrolled learners and ensure a smooth onboarding experience — including orientation, platform access, and schedule confirmation

Coordinate with the Class Admin team to ensure learners have all the information they need before their first session

Act as the primary point of contact for learner questions during the early stages of their course

Address concerns or issues promptly, escalating to the appropriate team when needed

4. Learner Progress Monitoring

Conduct regular check-ins with active learners to monitor satisfaction, attendance, and progress

Identify at-risk learners who may be disengaging or falling behind, and proactively offer support or solutions

Gather learner feedback and relay insights to the instructional and operations teams for continuous improvement

Support learner retention by maintaining warm, ongoing relationships throughout the course duration

REQUIREMENTS

What We're Looking For

Required

Minimum 1–2 years of experience in sales, customer service, education consulting, or a related field

Strong interpersonal and communication skills — able to build rapport quickly and explain information clearly

Comfortable handling both inbound enquiries and outbound follow-ups

Working proficiency in English (required); proficiency in Bahasa Indonesia is preferred

Organised and detail-oriented — able to manage multiple leads and learner relationships simultaneously

Familiarity with CRM tools or willingness to learn

Preferred

Prior experience in the education, training, or e-learning industry

Experience selling to or communicating with corporate clients (B2B)

Understanding of Indonesian learner behaviour, motivations, and common objections in the education context

Comfortable with digital communication tools including WhatsApp Business, Google Workspace, and video conferencing platforms

BENEFITS

What We Offer

Compensation Structure

Total compensation consists of two components: a fixed monthly base salary and a variable performance incentive. Both components are negotiable based on experience and will be confirmed during the offer stage.

Base Salary Paid on a fixed date each month.

Monthly Incentive Variable incentive paid monthly, based on enrolment count and revenue generated.

Calculated against agreed monthly targets.

Quarterly Bonus Additional bonus paid at the end of each quarter for sustained performance — based on cumulative enrolments and revenue across the 3-month period.

Performance Metrics Number of enrolments closed + total revenue generated. Specific targets and incentive rates will be communicated during the offer and onboarding process.

Other Benefits

Full-time employment with standard Indonesian labour benefits (BPJS Kesehatan, BPJS Ketenagakerjaan)

Structured onboarding and ongoing product training

A collaborative team environment with clear career progression pathways

The opportunity to be part of building something new — this is a foundational role in our Indonesia operations