Credit and Collection Supervisor

Credit review process, include but not limit to: 

1. Review debts, receivable and policies & procedures related to Credit & Collection 

• Review all accounts at the beginning of each collection cycle. 
• Review of trade receivables ageing. 
• Review sales and collections policies and procedures, including the tightening of company’s internal controls. 
• Review of debtors’ credentials, credit terms and limits. 

2. Act as internal auditors 

• Perform random audit to check on IFV’s internal controls in respect of sales and collections procedures 

3. Cooperate with Sales Team with the objective of reducing overdue debts. 

• Manage credit risk across the customer portfolio and minimize potential losses while supporting sustainable sales growth. 
• Prepare credit assessment reports, monthly reports package highlighting customers’ financial strengths, weaknesses, and key risk considerations. 
• Analyze accounts receivable data to determine collection priorities and recommend appropriate follow-up actions. 
• Recover bad debts, implement preventive measures to minimise bad debt exposure, and raise early warning flags for accounts with potential bad debt risk. 
• Conduct daily reviews of credit-blocked sales orders in the SAP system, input clear rationale into SAP for every credit blocked SO release, issue reminder emails to the relevant Sales PICs in relation to overdue debts, obtain customers’ payment plans, and monitor follow-up actions to support timely collections, strengthen cash inflow, and maintain DSO below 30 days. 
• Conduct customer visits jointly with the Sales team where required. 

4. Ad-hoc task: To be assigned various special projects within the area of finance and credit by CFO 

Detailed responsibilities 

• On daily basis, review out Aging report, any long overdue outstanding , send relating parties the alert/reminder. 
• Distribute Monthly Aging report to Sales and Management. Analyse and highlight overdue debtors for collection action. 
• Perform (or coordinate) annual credit review with key stakeholders (e.g., CFO/SD/Sales Admin/Sales) and document outcomes (approved list / revisions / cancellations) 
• Work closely with Sales to reduce Aging by within credit days set. 
• Recommend risk mitigations / secured payment methods where needed (e.g., advance payment, COD, bank guarantee/LC), aligned with policy 
• Identify trends & opportunities for improvement from AR data (repeat disputes, chronic late payers, over-limit behavior) 
• Negotiate repayment/settlement plans for overdue customers and ensure written/signed settlement agreements are in place where required. 
• Support/trigger service or sales stoppage / order blocking for overdue or over-limit customers, following approval authority/controls (including SAP-based approvals where applicable). 
• Coordinate / recommend legal escalation when payment is not forthcoming after formal reminders (policy describes moving to letter of demand and legal action). 

Education / Experience:

• Bachelor’s degree or higher in Banking, Auditing, Accounting, or a related field.
• Communication level in English (speaking and writing)
• Knowledge in Computer e.g. Ms Office, Excel, email; Knowledge in Accounting and ERP/SAP
• Working experience in accounting/audit/bank field, refer in manufacturing company

Technical skills 

• Transaction checking 

• High analytical & problem-solving skills both in numerical & logical situations 

• Knowledge of Credit Management and Credit Analysis 

• Skills in multi-tasking & account management 

• Vendor outstanding reconciliation 

• Tax regulation knowledge