CRM Executive

The jobholder is responsible for supporting the company’s marketing activities and managing the customer relationship process.

Marketing tasks:

• Propose marketing plans, keep them updated, and own execution from idea to delivery.
• Develop and manage marketing budgets; and prepare summary reports.
• Measure and report campaign performance.
• Register promotions, assist with relevant paperwork and documentation.
• Create, review, and edit promotional and informational materials.
• Attend events, gather business insights, and schedule events to support business needs.
• Build content plans; write content and work with designers/videographers for visual channels.

CRM tasks:

• Support managers in planning and implementing CRM strategies.
• Manage CRM systems and customer platforms.
• Receive, record, and follow up on customer requests and complaints until resolved.
• Create CRM campaign content.
• Conduct phone surveys.
• Handle complaints professionally with empathy and a solution-oriented mindset to strengthen customer relationships.
• Support Sales and Service teams when required.

• Bachelor’s degree in Marketing, Business Administration, or a related field.
• Experience in marketing or CRM is an advantage.
• The ability to meet tight deadlines and good time management skills.
• Teamworking and good communication skills.
• Commercial awareness, good analytical skills.
• Detail and person oriented.
• Excellent writing skills.