CS Executive

1/ Data management and entry

• Entering customer and account data from source documents within time limits.

• Compiling, verifying accuracy, and sorting information to prepare source data for computer entry.

• Review, check data to detect omissions or errors, correct any incompatibilities, and check outputs result.

• Input customer and account data by entering textual information and figures from source documents within the specified time frame.

• Research and get more information for incomplete documents.

• Create purchase invoices, purchase orders, sales invoices, packing lists, and shipping lists.

• Create reports, store completed work at specified locations, and perform backup operations.

• Scan documents and print files as needed.

• Keep information confidential

• Comply with data integrity and security policies.

2/ Support in Customer Account management and Planning to:

· Manage key international customers to ensure the development schedule is on track.

• Make necessary negotiations (price, timeline) with the customer.

• Ensure high professionalism and customer service standards are maintained, thereby creating referral and intermediary opportunities.

• Ability to follow strict manufacturing guidelines set by the customer.

· Coordinate daily with Procurement team for order allocation, orders lead time and requests.

· Coordinate with Procurement team for pre-production samples arranging.

· Coordinate with QC team for customer inspection to ensure samples/cargo are ready to be inspected.

· Coordinate with Logistics team for vendors’s shipping documents after shipped for input on system.

· Track and review pre-production sample, specs and colour swatches to ensure samples match with required specifications and quality standard.

· Arrange testing required by customers to Technical and Procurement team.

· Contact Sales team for shipping instruction.

• Coordinate with internal departments such as Logs, Production, QC, Finance to ensure smooth workflow for order follow-up.

• Maintain Total Order files to ensure info are match between all departments.

3/ Shipping Forwarder / 3rd party of customer:

· Contact customer shipping agent and fill in booking request forms to request bookings.

· Update production schedule to shipping agent to get suitable vessel schedule and/or amend released bookings.

· Contact customer 3rd party for booking inspection schedules.

4/ Others/ Những việc khác:

· Ensure the order data and information updated timely and correctly on systems for tracking.

· Ensure the price and cost are updated into the order and system for invoicing.

-   University/College Degree in Import/Export, Business administration…

-   Knowledge of Production costing, Outdoor Furniture (Wood/Textile/Cushion)

-   At least 05 years of experience in Customer Service/ Merchandiser Position

-  Fluency in both verbal and written English and English

- Good at Microsoft Office software

-  Strong in Negotiation Skill, Time-Management Skill

 -  Independent and able to work under pressure

-  Approachable & a team player

- Attention to details & customer-focused

- Be willing to travel