CSR Specialist/ Chuyên viên Trách nhiệm Xã hội

A. Full Ownership of Compliance & Audit Management

• Lead and manage all social compliance activities within the factory
• Ensure factory is audit-ready at all times (announced & unannounced)
• Coordinate and handle:
  • client audits
  • third-party audits (BSCI, SMETA, WRAP…)
  • government inspections
• Act as main contact point with auditors and clients

B. Supplier Audit & External Compliance

• Conduct supplier audits in line with BSCI requirements
• Evaluate compliance risks and gaps at supplier level
• Follow up CAP and ensure proper implementation

C. CAP Management & Issue Closure

• Take full ownership of Corrective Action Plans (CAPs):
  • root cause analysis
  • corrective & preventive actions
  • follow-up until closure
• Ensure findings are:
  • closed on time
  • sustainable (no recurrence)

D. Operational Compliance & Legal Implementation

• Handle daily compliance operations related to:
  • labor law
  • working hours control
  • wage & payroll practices
• Ensure compliance is practical and aligned with factory operations

E. System Improvement & Standardisation

• Develop, review, and standardise:
  • policies & procedures related to social compliance
  • working hours and overtime control
  • wage calculation and documentation
• Identify risks such as:
  • overtime control gaps
  • inconsistency between records and reality
• Implement practical improvements, not just documentation fixes

F. Factory Collaboration & Smooth Operations

• Work closely with:
  • Production team
  • HR team
  • Planning  to ensure compliance is applied without disrupting production
• Balance compliance requirements with business needs
• Ensure factory operations run smoothly, sustainably, and in compliance

·         Build and drive a strong compliance culture within the factory

G. Training & Awareness (Staff & Workers)

• Deliver training to staff and workers
• Cover:
  • worker rights
  • grievance mechanisms
  • compliance awareness
• Ensure training is:
  • practical
  • understandable at shop-floor level
  • effectively implemented

H. Reporting & Escalation

• Provide clear updates to CSR Manager:
  • compliance status
  • risks and gaps
  • audit readiness
• Escalate issues with proposed solutions (not only problems)

I. Other Responsibilities

• Perform other tasks as assigned by line manager
• Ensure compliance is effectively implemented in practice, not only on paper.

Education & Experience

• Bachelor's degree in Law, Human Resources, Environmental Studies, Social Sciences, or related fields.
• Minimum 3–5 years of experience in CSR/Social Compliance within the garment manufacturing industry.
• Hands-on experience with BSCI, SMETA, WRAP, or similar social compliance standards.
• Proven experience managing customer audits and Corrective Action Plans (CAP).

Skills & Knowledge

• Strong knowledge of labor law, working hours management, wage and payroll compliance.
• Ability to independently manage audits and communicate effectively with auditors and customers.
• Strong analytical, documentation, problem-solving, and coordination skills.

Language

• Good English communication skills (spoken and written).

Mindset & Attributes

• Strong ownership and accountability.
• Practical, solution-oriented mindset.
• Ability to balance compliance requirements with business operations.
• Detail-oriented, proactive, and confident in driving improvements.