CSR Staff

1. Job Purpose

To take full ownership of factory compliance operations, ensuring all social compliance, legal, and client requirements are effectively implemented in practice.

The role is expected to:

• independently manage all compliance matters
• ensure audit readiness at all times
• resolve compliance issues at root cause level
• support smooth factory operations without disruption

Report directly to CSR Manager

2. Key Responsibilities

A. Full Ownership of Compliance & Audit Management

• Lead and manage all social compliance activities within the factory
• Ensure factory is audit-ready at all times (announced & unannounced)
• Coordinate and handle:
  • client audits
  • third-party audits (BSCI, SMETA, WRAP…)
  • government inspections
• Act as main contact point with auditors and clients

B. Supplier Audit & External Compliance

• Conduct supplier audits in line with BSCI requirements
• Evaluate compliance risks and gaps at supplier level
• Follow up CAP and ensure proper implementation

C. CAP Management & Issue Closure

• Take full ownership of Corrective Action Plans (CAPs):
  • root cause analysis
  • corrective & preventive actions
  • follow-up until closure
• Ensure findings are:
  • closed on time
  • sustainable (no recurrence)

D. Operational Compliance & Legal Implementation

• Handle daily compliance operations related to:
  • labor law
  • working hours control
  • wage & payroll practices
• Ensure compliance is practical and aligned with factory operations

E. System Improvement & Standardisation

• Develop, review, and standardise:
  • policies & procedures related to social compliance
  • working hours and overtime control
  • wage calculation and documentation
• Identify risks such as:
  • overtime control gaps
  • inconsistency between records and reality
• Implement practical improvements, not just documentation fixes

F. Factory Collaboration & Smooth Operations

• Work closely with:
  • Production team
  • HR team
  • Planning to ensure compliance is applied without disrupting production
• Balance compliance requirements with business needs
• Ensure factory operations run smoothly, sustainably, and in compliance
• Build and drive a strong compliance culture within the factory

G. Training & Awareness (Staff & Workers)

• Deliver training to:
  • supervisors & middle management
  • factory workers
• Cover:
  • worker rights
  • grievance mechanisms
  • compliance awareness
• Ensure training is:
  • practical
  • understandable at shop-floor level
  • effectively implemented

H. Reporting & Escalation

• Provide clear updates to CSR Manager:
  • compliance status
  • risks and gaps
  • audit readiness
• Escalate issues with proposed solutions (not only problems)

I. Other Responsibilities

• Perform other tasks as assigned by line manager
• Ensure compliance is effectively implemented in practice, not only on paper.

Experience

• 3–5+ years in CSR / Social Compliance in garment manufacturing
• Strong experience handling:
  • audits (BSCI / SMETA / WRAP)
  • CAP management
  • factory implementation (not just documentation)

Technical Skills

• Good understanding of:
  • labor law
  • working hours control
  • wage & payroll systems
• Able to:
  • handle auditor discussion independently
  • manage difficult situations (findings, client pressure)

Mindset (IMPORTANT for Executive level)

• Strong ownership mindset
• Practical / solution-oriented (not textbook compliance)
• Able to balance:
  • compliance requirements
  • business pressure
• Confident to challenge internal practices if needed

Language

Good English (able to work directly with auditors/clients)