Customer Care Invoicing & Reporting Officer

This position is responsible for the end-to-end e-invoicing process and sales rebate management within the Customer Care function. The role requires close coordination with Sales, Finance, Logistics, and external customers to ensure invoicing accuracy, rebate compliance, and timely document management in accordance with Vietnamese tax regulations.

Key Responsibilities

E-Invoicing & Billing

• Process billing and reconcile dispatched vs. billed volume across 5 branches (Cement & Drymix)

• Transmit sales billing and rebate billing data to the e-invoice system; validate content and value against SAP

• Issue and sign e-invoices; reconcile data returned to SAP

• Report and escalate invoicing discrepancies to relevant teams

Rebate & Incentive Management

• Translate approved rebate programs into SAP upload files; create and maintain Condition Contracts (SAP module)

• Verify accrual bookings and coordinate incentive payments to customers per SLA

• Prepare payment documents: credit/debit notes, customer statements, debt & incentive reconciliation letters

• Coordinate with internal functions to resolve rebate/incentive disputes raised by customers

Reporting & Document Control

• Track e-invoice reports daily; prepare compliance reports for tax and audit requirements

• Follow up with customers to collect signed reconciliation minutes and e-invoice adjustment documents monthly

• Coordinate with forwarders on document delivery issues when applicable

Systems & UAT

• Participate in UAT for SAP enhancements, e-invoice system projects, and incident resolution

Requirements

• Bachelor's degree in Business Administration, Accounting, Finance, or Economics

• Basic accounting knowledge: debit/credit entries, reconciliation

• 1–3 years of experience in e-invoicing, accounting operations, or sales administration

• Hands-on experience with sales billing and e-invoice systems under Vietnam tax compliance

• Hands-on experience in sales rebate processes and related documents (chiết khấu thương mại)

• SAP experience or SAP exposure

• Good Excel skills (note: Excel test will be administered during the selection process)Cross-functional coordination capability (Sales, Marketing, Finance, Logistics)

• English: medium level — able to read price decisions, write reports, and follow internal documentation

Physical Requirements

• Full-time office-based role

• Availability for extended hours during month-end closing, system UAT, or peak periods