Benefits

Job Description

Handle, record, and resolve customer feedback and complaints across multiple channels, including Hotline, digital platforms (English & Vietnamese), Fanpage, Email, and the Online Complaint Box.
Check and validate membership card information in the system; identify issues related to loyalty points or membership accounts and process point adjustment requests when necessary.
Support all store branches in assisting foreign customers, ensuring consistent service quality and smooth operational coordination.
Perform other assigned tasks as required.

At least 1 year of experience in Customer Service or a related field.
Strong English proficiency with excellent spoken and written communication skills.
Basic knowledge of Customer Experience Management, including handling customer inquiries and complaints across multiple channels (hotline, outbound calls, social media, in-app platforms, etc.).
Experience in the retail industry is a plus.
Hands-on experience using CRM systems.
Ability to work effectively with diverse customer profiles and collaborate with internal stakeholders.
Able to perform well under pressure, including working overtime, weekends, public holidays, and Tet holidays when required.
Willingness to work in shifts.

Ho Chi Minh

469 Nguyễn Hữu Thọ, Tân Hưng, Quận 7, Hồ Chí Minh