Customer Experience Officer - Contract 6 Months

Job Purpose:
To measure the customer experience at each staff and customer interaction point with the ILA brand.
Working Relationships:

• The CE Officer will work closely with each department with-in the business. They will provide satisfaction feedback from both staff and customers to the relative departments.
• Internal: Each department within the business
• External: Each customer of ILA and some customers of our competitors

Listed are the main responsibilities of the CE Officer:

• Track staff and customer satisfaction at each interaction point with the business.
• Report to each business department the staff and customer satisfaction scores.
• Collect the verbatim feedback of staff and customers and re the findings to the relevant department within the business.
• Prepare reports and meetings between CE and the other departments within the business.

Benefits:

• Competitive salary;
• Insurances fully provided;
• Private insurance will be provided for official staff;
• Discount up to 90% English tuition fees for staff and close relatives;
• An active, professional, dedicated working environment with experienced managers and friendly colleagues;
• Bonding trips and events;
• 14 day-off per year along with other benefits according to the company's regulation;
• Chances for promotion and transfer.

• College/University Degree
• Customer service oriented and passionate about experience.
• Language: English and Vietnamese
• Computer: Microsoft Office, particularly Excel and Powerpoint (or like presentation system)
• Ability to learn and keen to improve knowledge in the field of Customer Experience.