Customer Financial Services Representative – Senior (Nhân viên Dịch vụ Tài chính Khách hàng-Bậc cao)

Job Description

What you will do

• Respond promptly and professionally to customer inquiries regarding their accounts, billing, and payments via phone, email, and other communication channels.

• Update and maintain accurate customer account information, ensuring all data is kept confidential and secure.

• Generate, distribute, and follow up on customer invoices, ensuring accuracy and timeliness.

• Investigate and resolve customer issues related to billing, payments, and account discrepancies in a timely and efficient manner.

• Assist in the collection of overdue accounts by contacting customers, arranging payment plans, and ensuring follow-up actions are taken.

• Assist with the assessment of customer creditworthiness and the monitoring of credit limits, ensuring adherence to company policies.

• Prepare and maintain detailed records of customer interactions, transactions, and resolutions for reporting and compliance purposes.

• Educate customers on financial processes, payment options, and account management to enhance their understanding and satisfaction.

• Work closely with the finance, sales, and customer service teams to ensure seamless financial operations and resolve any account-related issues.

• Ensure all financial activities and customer interactions comply with organizational policies, procedures, and relevant regulations.

• Performs other duties as assigned.

Job Requirement

You will be a great fit if you have:

•        Bachelor’s degree, specializing in Accounting or Finance is preferred.

•        Experience: (Associate: not required / Standard: 1 year of related work experience / Senior: 3 years of related work experience, for standard and Senior, experience in a customer-facing environment is preferred.).

•        Accuracy & attention to detail;

•        Microsoft office & PC skills; Numerical skills.

•        Team working skills.

•        Written & verbal communication skills in Vietnamese (Fluently) and English (at a moderate proficiency level).