Customer Service Air Freight

• Coordinate RCS cargo handling between Vietnam and Cambodia (inbound & outbound);
• Manage full-cycle Air Export & Import operations with overseas agents;
• Handle co-loader shipments for airfreight globally;
• Support and monitor CSA related activities;
• Ensure all operations comply with company SOPs and airline regulations;
• Daily operation task in airfreight & logistics, including: Coordinate with supplier and carriers, submit booking to carriers, release booking to shippers, overseas agent, update all changes in booking details, input data in internal system, prepare HBL/HAWB, MBL/MAWB, VGM or manifest timely, issue Debit note to customers, tracing and update eta status to all concerned parties, follow up the shipment until ATD, following with concerned parties about payment as well as problem solving/solution;
• Follow up and offer service to the customers;
• Formulate and implement Standard Operating Procedures (SOPs) for clients;
• Tracking of shipments and providing status reports, communicating all shipment delays and issues to clients and/or overseas offices;
• Customer engagement in meeting and solution;
• Maintain and expand client relations through customer service efforts;
• Engagement with BD teams for major RFI/ RFQs personally and/ or by providing resources;
• Other tasks and duty as per the assignment of Leader.

  Skills Required

·         Good knowledge and experience of Sea freight or Air freight, logistics are the plus;

·         Careful, detailed;

·         Good communication skills;

·         Knowledge of developing, positive thinking;

·         Team working.

Experience and Qualifications

·         2 years or more experience in working in a logistics/freight forwarding environment;

·         Developing solutions for major customers;

·         Experienced in tools such as Cargo Wise, MS Excel/PPT/SharePoint etc.;

·         Multicultural people management;

·         Customer/ BD/ Operations Engagement;

·         Written and spoken English, Mandarin is plus.