Customer Service Executive – Night Shift (Contract)

Our partner is the largest online bus ticketing platform in Asia, with an extensive network of bus operators and a large base of satisfied customers, processing up to 250,000 transactions daily across mobile and desktop channels. We are seeking a Customer Service Executive – Night Shift (6-month contract) to support business expansion.

Job Type: Contract (6-12 months) 

Location: District 1, Ho Chi Minh 

Role Purpose: To provide real-time English-speaking support for foreign passengers facing challenges during day and nighttime boarding and communication with bus drivers, with the additional task to do customer feedback survey collection.

Key Responsibilities:

• Support foreign customers and bus operators' communication during night boarding schedules.
• Handle urgent support calls and live issues during night hours
• Troubleshoot boarding and location-related concerns
• Maintain accurate case logs for night incidents
• Contact customers after travel for feedback collection, record, and categorize feedback into the system
• Identify recurring customer issues and share insights with Customer Service Department
• Support customer communication during peak travel hours and other ad hoc tasks

• Diploma or Bachelor's degree in any field
• 1-2 year experience in call center environment
• Strong English communication skills (mandatory)
• Prior experience in customer support or hospitality preferred
• Comfortable working night and weekend shifts
• Solution-oriented under pressure
• Good problem-solving and coordination skills
• Cultural sensitivity in handling foreign customers
• Able to work in shift