Customer Service Executive/ Sr. Planner

DUTIES & RESPONSIBILITIES:

• Ensure the goods are shipped on time and quantity
• Receive PO from customers and Manage orders.
• Receive requests, feedback and Resolving complaints from customers
• Respond to customer queries in a timely and accurate way, via phone, email to provide support and information on an assigned product or service.
• Ensures that appropriate actions are taken to resolve customers problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
• Determine the amount of personnel, equipment, and raw resources required to meet manufacturing demand
• Responsible of the monthly and master production schedule by updating manufacturing detail i.e. Job progress, WIP and output tracking, materials issues, machine loading in daily/ weekly/ monthly basis and justify capacity & productivity for optimizing production plan
• Work closely with the Production team to achieve planned quantity and meet customer’s delivery date (OTD)
• Work closely with the Purchasing team to ensure sufficient materials to support the production
• Perform monthly forecast analysis
• Follow the Engineering Change Notice (ECN), Bill of Materials (BOM) and New Production Introduction (NPI)
• Commit product delivery to Sales or Customer Service to meet OTD, and provide advanced notice in case an order will be delayed
• Monitor Epicor system and ensure MES Data Collection is done by operation team
• Work with the Sales team and Purchasing team to salvage aging materials and WIP
• Coordinate in monthly production stock take / inventory and report the data
• Perform other tasks assigned by superior in ad-hoc basis

Performs other related duties as assigned.

JOB REQUIREMENTS:

• Bachelor Degree in Business Administration or equivalent
• 3 - 5 years of working experience in the related field and manufacturing environment (prefer in High Mixed Low Volume)
• Excellent analytical skills and great understanding of ERP system
• Good interpersonal skills and able to work with people from all level
• Team player, hands-on & take responsibility to lead for the operation activities
• Strong work ethics, able to work under tight schedules and work under pressure
• Able to work independently with minimum supervision and pay attention to details
• Proficiency in basic computer skills such as Windows XP and Microsoft Office, Intermediate to advanced Excel

Excellent communication skills and fluent in English

Working Time: 7:45 AM – 5:30 PM (Monday – Friday)
Shuttle Bus is Provided.