Customer Service Executive

Job Overview

The Customer Executive oversees Customer Service, Logistics, Sales support/Administration, Labelling and Packing, and Office management.

Responsibilities and Duties

1.          Customer Service

• Order Entry in CSB and Delivery Date Confirmation/Order Confirmation within 24 hours
• Tracing of Orders and Information to Customers in Case of Change and to report to Technical Sales Manager 
• Invoicing and Issuing D/OS
• Monthly Turnover Report to Management
• Up-date all sales information & ensure proper filing

2.          Logistics (Carriage outward)

• Arrange and follow up on outgoing Transport
• L/C Coordination and documentation (for customers)
• To follow-up delivery and arrival of goods at customers’ end
• Inform Purchasing & Logistics Manager of all issues with regards to carriage outwards
• Prepare, attend and lead daily logistics meeting

3.          Sales Support/Administration

• Administration Support to Technical Sales and General Management
• Value Added Tax Administration and reporting
• Monthly Statistics/Reporting (actual v. plan)
• Update and file travel schedule of all sales and key personnel 
• Organizing Trade shows and seminars
• Quotation in collaboration with relevant sales personnel/GM

4.          Labelling and Packing

• To provide support to all sales personnel
• To check label, pack and to courier/ship
• Follow up / ensure courier shipments arrived on time

5.          Office management

• Preparation of minute taking during meetings at request
• To ensure continuous supply of brochures/catalogues/literature
• To assist General Manager in general functions

6.          Work Ethics

• Demonstrate support and a positive attitude towards all colleagues and departments; avoid barriers from building up
• Contribute to the principal guidelines of the company’s mission in all activities

Qualifications

• Diploma or higher
• Computer literate
• English speaking and writing
• Minimum of 1 year experienced in the related field.
• Strong leadership skills; independent thinking, strong organizational and planning abilities and excellent analytical and problem-solving skills are essential.
• Strong Interpersonal skills; team player and independent worker