Customer Service Executive

DUTIES & RESPONSIBILITIES:

• Ensure the goods are shipped on time and quantity.
• Receive PO from customers and Manage orders.
• Receive requests, feedback and Resolving complaints from customers.
• Respond to customer queries in a timely and accurate way, via phone, email to provide support and information on an assigned product or service.
• Ensures that appropriate actions are taken to resolve customers problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
• Performs other related duties as assigned.

Working Time: 7H45 - 5H30 (Mondays to Fridays)

Shuttle Bus is provided

JOB REQUIREMENTS:

• Bachelor’s degree in Business, Communications, or related fields
• At least 03 years working experience as Customer Service
• Knowledgeable in ERP System
• Excellent communication skills including active listening
• Service-oriented and able to resolve customer grievances
• Knowledge of, or ability to learn, product, service, or area of customer service specialization
• Hard working, responsible, honestly, quickly, enthusiastic
• Ability to team-working and work independently, cautiously
• Organizational, arrangement skills
• Proficient in computer skills
• Good verbal and written communication in English