Benefits

Job Description

Handle incoming calls, messages, and customer inquiries in English & Vietnamese
Receive customer feedback, resolve issues and complaints professionally
Support management of customer accounts on Facebook, Instagram, Google Maps, Yelp
Assist with updating and maintaining WordPress websites (Elementor is a plus)
Support basic marketing design tasks (posters, banners, ads)
Assist U.S. nail salon owners with marketing and branding needs
Track customer payments and prepare simple reports when required
Coordinate with internal teams to support customers effectively

Experience in Customer Service/Call Center is an advantage
Basic knowledge of Digital Marketing & Social Media Management
Experience with Photoshop, Illustrator is a plus
Good English communication skills (IELTS 5.5 – 6.0 or equivalent is an advantage)
Strong communication, problem-solving, and teamwork skills
Proficient in computer and office software (Word, Excel)
Own a laptop/PC to support Work From Home (WFH) if needed
Able to work night shifts and handle work pressure well

Benefits

Monthly KPI bonuses based on performance
Monthly meal and fuel allowance
Dynamic, friendly and professional working environment
Opportunities for training, skill development and long-term career growth
Opportunities to collaborate with teams in both Vietnam and the USA
Annual company trips, team-building activities and internal events
Holiday bonuses and 13th-month salary according to company policy
Full participation in social insurance, health insurance and unemployment insurance (BHXH, BHYT, BHTN) after probation in accordance with Labor Law
Necessary equipment and job-related resources are provided

Ho Chi Minh

2C Lam Sơn, Phường 2, Tân Bình, Hồ Chí Minh