CUSTOMER SERVICE INTERN

Job Purpose

• Support Customer Service and Order Fulfillment activities by processing customer orders, preparing shipping documentation, maintaining data accuracy, and coordinating with cross-functional teams to ensure timely delivery of customer orders.

Key Responsibilities

• Process and maintain customer orders in SAP.
• Verify order information and delivery requirements.
• Prepare shipping documents, including Commercial Invoices and Packing Lists.
• Support order fulfillment activities from order receipt through shipment.
• Coordinate with Planning, Production, Warehouse, Logistics, and Finance teams to support on-time delivery.
• Monitor order and shipment status and follow up on pending actions.
• Maintain accurate records, reports, and documentation.
• Support other administrative and operational activities within the Customer Service.

• Final-year student or fresh graduate in Business Administration, International Business, Logistics & Supply Chain Management, Import-Export, Economics, or related disciplines.
• Good Microsoft Office skills, particularly Excel.
• Ability to read and write business emails in English.
• Strong attention to detail and accuracy.
• Good communication and interpersonal skills.
• Strong organizational and follow-up skills.
• Willingness to learn and work in a dynamic manufacturing environment.
• Ability to collaborate effectively with cross-functional teams.

* WHAT WE OFFER:

• Strong foundation for future careers in Customer Service, Supply Chain, Logistics, Planning, or Operations
• Cross-functional collaboration across multiple departments.
• Real-world experience in SAP and Order Management.

* OTHER INFORMATION:

• Working time: Monday to Friday.
• Free Shuttle bus from Ho Chi Minh / Bien Hoa / Ba Ria.