Benefits

Job Description

Responsibilities:

Answer incoming calls and address customer inquiries in both English and Vietnamese.
Receive and respond to customer's feedback.
Identifying and assessing customer needs to achieve satisfaction.
Resolve customer issues and complaints promptly, professionally, and politely.
Assist other departments within the company as needed.

Requirements:

Experienced in customer care or call center is an advantage.
Excellent communication skills (listening, speaking). Good English communication skills are a strong advantage. (English level IELTS 5.5 - 6.5 or equivalent)
Empathy, patience, problem-solving skills, and the ability to work well in a team environment
Skills in using computers and office software (Excel, Word).
Own a laptop/PC to support Work From Home (WFH) in case of emergencies.
Have responsibility, adaptability, and the ability to handle work pressure.
Due to the nature of night shifts, the ability to manage schedules and workloads is necessary to maintain health and well-being during nighttime work.
Night Shift 1 8PM - 4AM, Night Shift 2: 4AM - 12AM (5.5 days per week)

Ho Chi Minh

Số 699 Nguyễn Kiệm, Phường 3, Quận Gò Vấp, Thành phố Hồ Chí Minh

Degree: College
Other extras:
Gasoline allowance up to 800k
Food allowance 30k/day
Birthday bonuses, sweet parties, salty parties, YEP...etc.
Probationary period: 2 Month
Training opportunities:
Youthful, modern, and comfortable working environment.
Opportunities for skill development and personal growth.
Flexible working hours.
Age: 22 - 35
Working time:Shift 1: 4 AM - 12 AM (5.5 days per week)
Colleagues: Work in a professional, dynamic environment
Benefit:
Salary: 12,000,000 - 14,000,000 VND + KPI bonus + Allowance
Comprehensive training and provided with relevant materials.
Supplied with equipment and support necessary for the job.
Holidays: 12 days off/year + 12 days off under Night Shift regime and other days off up to more than 35 days/year
Salary: 11 Tr - 13 Tr VND