Customer Service Operation Intern - Thực tập sinh

Job Description

Manage and respond to customer service requests (inquiries, complaints, user guidance).

Review, transfer and moderate property listings, images, and verify seller/broker information.

Reconcile transaction data (point purchase, listing extension, advertising fees)

Prepare operation KPI reports, analyze user data, and propose improvements.

Job Requirement

Good communication and problem-solving skills.

Strong cross-functional collaboration ability.

Detail-oriented, proactive, and continuous improvement mindset.

Good command of English (both written and spoken) to work with internal teams and external partners.

Understanding of digital platform operation processes (property listing, e-commerce, fintech).

Proficient in Excel/Google Sheets.

Bachelor’s degree in Business Administration, Economics, Finance, Information Technology, or related fields.