Customer Service / Relationship Executive

• Support global customers and partners.
• Check customer emails every day and answer their questions about our services, quotes, or related things.
• Monitor online transactions, support our clients make payment via Internet. 
• Build strong relationships with customers and partners. 
• Handle customer services inquires and sovle issues arising from customers/forwarders/ third-parties relating to the order processing, if any.
• Send quotations & cataloges, preparing contracts other certificates / confirmation notifications if client requested.
• Send arrival notice & payment request reminders to clients.
• Cooperate with other departments or related partners to supply services for clients. 
• Make a report or other tasks as your leader requests.  

Foreign Language & Computer Skills

• Proficient in Microsoft Office
• Fluent in English communication skills (writing and speaking)

Skill and Knowledge Requirement

• At least 2 year experience
• Experience in Marketing and working with foreigners are big pluses.
• Have the customer care experience in majors of Business services, Finance, Bank/Tax and Travelling is preferred. 
• Skills in document preparation and management
• Ability to work independently and take initiative
• Persuasive, active listening, good communication and building business relationships
• Dynamic, creative and ability to work under pressure

Benefits

• Competitive salary depending on capacity
• 13th month salary under state regulation.
• Tet bonus following the experience and performance.
• 10% of salary on public holidays: Apr 30th, Sep 2nd, Jan 1st.
• Subsidize employees under Vietnamese labor law (moon festival, wedding, children’s day, maternity,...)
• Bonus following projects subject to business status and revenue (if any)
• Celebrate employee birthdays
• Company annual trip for all employees
• Health insurance, social insurance
• Dynamic, creative, friendly work environment.