Customer Service Representative (CSR)

Job Description

Understanding our customers’ needs & expectations and translate these into high quality products & services

Ensures quality of the task/services/information provided by self and others.

Impacts closely related work teams whose activities are interdependent.

Possesses and demonstrates developed communication and diplomacy skills used to direct/persuade/influence others.

Position-Specific Tasks & Responsibilities:

· Recommending alternative solutions where needed to meet customers’ needs

· Coordinating the entire end-to-end order process flow and specification management

· Being the single point of contact between Suppliers, Sales Offices, Planning, Production, R&D, Quality and Logistics departments

· Managing all inquiries and info requests from Planning, Production and QA departments in time

· Responding to inquiries, sample and order requests of our customer in a professional and timely manner

· Pro-actively communicating any issues with the customer and help in finding satisfying solutions

· Providing technical & product optimization support for Sales Offices and direct customers

*** Working time: MON-FRI 8:00-16:30

Job Requirement

·       3 years experience in similar position.

·       Fluent in verbal and written English.

·       Learn & have strong willingness to understand our customer needs.

·       Strong communicator – both in writing & verbally – across organizational levels and with internal and external stakeholders.

·       Able to handle multiple tasks at the same time and have strong prioritization & solid follow-up skills.

·       Thorough & quick: you are on top of your game and demonstrate a great sense of urgency.

·       Pro-active and take full ownership of the assigned tasks.

·       Have a strong interest in the technical side of our products.

·       Good team player.

·       Result oriented.