Recruiting Customer Service Representative at AkzoNobel Vietnam 2025

Location

Bac Ninh

Updated
03/04/2025
Industry
Customer Service , Accounting / Auditing / Tax , Banking
Job type
Permanent

Salary
Competitive
Experience
2 - 3 Years
Job level
Experienced (Non - Manager)
Deadline to apply
02/05/2025

Benefits

Insurance
Travel
Incentive bonus
Healthcare
Training Scheme
Salary review

Job Description

Response customers’ call: Receive all calls from customer; check needed information to reply to calls; contact with salesman for sales information.
Support Daily Sales Activities: Submit to high levels as “In control” for all approvals as BAP, coordinate with site team to get all needed information for customers,
Contact with team to send related documents.
Take orders and follow it up: issue SO and get approval.
Reply estimated delivery date for customer PO.
For new items: Get information from sales team to issue production code request and send to technical team. Follow up to end for getting new production code.
Consult related info to sales team to get final pricing; submit pricing for approval as BAP; Input pricing into system.
Issue SO and send to planning and logistics team.
Check production completion daily and feedback to Customers if needed.
For delayed items, check again with supply Chain team to get new dateline and communicate with sales team, issue letter if needed.
Open accounts and maintain customers’ information.
Follow up with OTIF delivery and contribute planning team control OTIF result.
Issue Sales Contract and follow up.
Optimize FG: control SO of big volume (>5T); control suitable SO issue…
Reduce SLOB: control stock SO issue, push sales to sell SLOB items, support to sales all related information…
Follow up SLOB caused by function monthly
Submit Sales Contract status report monthly.
Issue FOC, CO
ICD price advice
Make ICD Credit Note/ Debit Note
Monthly Commission Calculation for VTSC, Hop Nhat Agency
Control stock location transfer: STO U35D-U39D/ Billing for local ICD (inc. Raw)
Adjust SO quantities for delivery.
Follow up and push delivery to reach target monthly.
In charge ISO belongs to sales.
In charge CSAT/ROCK– In control belong to sales.
Follow up CRM complain to close cases soon.
Join pine line review with sales team to support business growth.
Immediately follow up price increase and input system for pricing control.
Lead changes and adapt positively to be implemented smoothly.
Fast learn any courses to improvement tasks.
Work-well with relative functions for focusing on business.
Follow up CRM opportunities to convert to actual sales.
Ad-hoc assigned by LM.

Job Requirement

Graduated from University; referred in Business Administration/ Accounting major
Experienced in commercial/ sales accounting, customer service
Proficiency in MS Office, accounting tasks (tax, excel, invoice, ...)
English communication is good
Communication skill/ Analysis skill
Can work in high pressures
Being a careful and hard-working person

Work location

Bac Ninh

Lot I4-1, Que Vo Industrial Zone, Phuong Lieu, Que Vo, Bac Ninh

More Information

Degree: Bachelor
Age: Unlimited
Salary: Competitive

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Job level	Experienced (Non - Manager)
Salary	$ Competitive
Deadline to apply	02/05/2025
Industry	Customer Service , Accounting / Auditing / Tax , Banking
Experience	2 - 3 Years

Customer Service Representative

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