Customer Service Specialist ( 01 year contract)

• Liaises with customers, 3PL warehouse, freight forwarders, Company plants, quality and sales departments to ensure timely and efficient provision of products and services.
• Develops, maintains and reports critical information for customer service and sales operations using in-house information systems and maintains internal communications to ensure an efficient and effective sales operation, and supports sales efforts.
•  Monitor and update shipment schedules; provide timely shipment alerts to customers.
• Respond promptly to customer inquiries and provide accurate updates.
• Support Sales and Finance teams in following up customer payments and overdue balances
• Monitor S&M data and reporting.

• Excellent communication and interpersonal skills.
• Fluency in English (Speaking, Listening, Reading, Writing) – Working 100% in English.
• Minimum 2+ years in customer service or order management within manufacturing environment.
• Strong interpersonal and communication skills with customer-facing experience.
• Ability to manage multiple priorities and work effectively across teams.
• Strong analytical mindset with ability to resolve customer-related issues.

• Benefits:

             + Competitive salary (negotiable based on experience and qualifications).

             + Shuttle bus from HCM city & Dong Nai.

             + Working time: Monday to Friday.

             + Professional working environment with international standards.