Customer Service Specialist

• Receive customer feedbacks from US, classify, evaluate and check the validity of related documents to make decision on the refund process;
• Daily pulling all supporting documentation; Sales Invoice, Delivery Receipt or Tracking information, Credit Card Slip to complete the package of report;
• Daily Contact Corporate Escalations for assistance regarding “Quality, Missing Credit, or Returned items for Credit” disputes as needed;
• Create response letter and submit all supporting documentation to Americanepress.com or sending email to related department in term of Visa/ Mastercard/ Discover issue;
• Working with other departments in US for solving customer dispute, maintain customer satisfaction;
• Update the dispute cases status to Vietnam team leader;
• Daily update the data of Power BI.

1. Education

• Bachelor’s Degree in Finance & Accounting/ Business Administration/ English Language, etc.;

2. Experience:

• 1-2 years of experience in customer care and support is preferred;
• Fresher will proactive mindset and fluent English can be trained 100%.

3. Skills and Abilities

• Fluent English communication;
• Honesty, integrity, reliable and hard working;
• Numerate, analytical, logical mindset;
• Good communicating and negotiating skills;
• People-oriented, fast-changing and multi-tasking ability;
• Strong problem-solving skill;
• Strong using Excel and common office software applications skill is a plus.