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      CÔNG TY TNHH TRANSCOSMOS VIỆT NAM

      Customer Service Team Leader - App Travel

      CÔNG TY TNHH TRANSCOSMOS VIỆT NAM
      APPLY NOW
      Location

      Ho Chi Minh

      • Salary

        16 Mil - 17 Mil VND

      • Experience

        Over 1 Years

      • Job level

        Team Leader / Supervisor

      • Deadline to apply

        28/05/2025

      Benefits

      • Laptop
      • Insurance
      • Travel
      • Allowances
      • Incentive bonus
      • Healthcare
      • Training Scheme
      • Salary review
      • Annual Leave

      Job Description

      • Lead, manage & develop a team, helping them to achieve their full potential and maintain high standards and quality of work
      • Ensure all agents are achieving their daily KPI’s in qualitative metrics
      • Monitor scoring KPI statistics
      • Isolate and identify areas of improvement on members performance
      • Monitor daily reports from the supervisor
      • Provide leadership, guidance, and support to the team members
      • Handle major incidents that cannot be resolved by agent
      • Accept and process special requests from customers as per SOPs
      • Manage recurring meetings with team(s) to review performance
      • Manage routing and payment method enablement as per available inventory defined by SOPs
      • Ensure all cases are solved within the required timeframe following the company’s SOPs

      Job Requirement

      • University/Colleges required.
      • Good at English both written and spoken
      • Have 1+ year experienced as Customer Service Team Lead position
      • Have knowledge of KPIs metric in CS Contact Center
      • Demonstrated problem-solving skills, strategic and analytical capabilities
      • Result-oriented, problem solver, analytical skill, and customer-focused
      • Disciplined and high motivated to motivate and encourage team for improvement

      Work location

      Ho Chi Minh
      8th Floor, Scetpa Building, 19A Cong Hoa Street, Ward 12, Tan Binh District, HCMC

      More Information

      • Degree: College
      • Age: 25 - 32
      • Working time:9:00 - 18:00, 25 days/month
      • Colleagues: Engagement activities (Birthday party, town hall,...).
      • Benefit:

        - Salary review once a year.
        - Promotion twice a year.
        - 13th month salary
        - Participate in social insurance, health insurance, and unemployment insurance.
        - Bonus + gifts on holidays and New Year.

      • Holidays: Annual leave according to Labor Law.
      • Salary: 16 Tr - 17 Tr VND

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