Customer Service Team Leader – Travel App - Career Growth- Office Hours - Salary Up To 19,000,000 VND

CÔNG TY TNHH TRANSCOSMOS VIỆT NAM

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Employment Information

Industry	Customer Service, Tourism
Salary	18,000,000 - 19,000,000 VND
Job type	Permanent
Job level	Team Leader / Supervisor
Experience	1 - 2 Years
Deadline to apply	29/12/2025
Updated	09/12/2025
Location	Ho Chi Minh

Benefits

Laptop
Insurance
Travel
Allowances
Incentive bonus
Healthcare
Training Scheme
Salary review
Annual Leave

Location

Ho Chi Minh

Job Description

Ensure all agents are achieving their daily KPI’s in qualitative metrics
Monitor scoring KPI statistics
Isolate and identify areas of improvement on members performance
Monitor daily reports from the supervisor
Provide leadership, guidance, and support to the team members
Handle major incidents that cannot be resolved by agents
Accept and process special requests from customers as per SOPs
Manage recurring meetings with team(s) to review performance
Manage routing and payment method enablement as per available inventory defined by SOPs
Ensure all cases are solved within the required timeframe following the company’s SOPs

Job Requirement

Bachelor's degree or equivalent
Fluent in English
Have 1+ year experienced as Customer Service Team Lead position
Have knowledge of KPIs metric in CS Contact Center
Demonstrated problem-solving skills, strategic and analytical capabilities
Result-oriented, problem solver, analytical skill, and customer-focused
Disciplined and high motivated to motivate and encourage team for improvement

Work location

Ho Chi Minh

Tầng 8, Tòa nhà Scetpa, 19A Cộng Hòa, Phường 12, Tân Bình, TP. Hồ Chí Minh 8th Floor, Scetpa Building, 19A Cong Hoa Street, Ward 12, Tan Binh District, HCMC

More Information

Degree: Bachelor
Job type : Permanent
Age: 20 - 30
Salary: 18 Mil - 19 Mil VND

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Company Overview

CÔNG TY TNHH TRANSCOSMOS VIỆT NAM

Được thành lập từ năm 1966 tại Shibuya, Tokyo, Nhật Bản, tập đoàn transcosmos Inc đã không ngừng mở rộng quy mô và hiện diện tại 35 quốc gia với 178 cơ sở với tổng cộng hơn 70,000 nhân sự trên toàn thế giới. Gia nhập thị trường Việt Nam vào năm 2014 với trụ sở chính ở Hà Nội, transcosmos (TCV) đã góp phần nâng tầm cho thị trường BPO Việt Nam. Với sự phát triển ổn định và chất lượng... View more

https://transcosmosvietnam.talent.vn/

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Customer Service Team Leader – Travel App - Career Growth- Office Hours - Salary Up To 19,000,000 VND