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      CÔNG TY TNHH TRANSCOSMOS VIỆT NAM

      Customer Service Team Leader – Travel App - Career Growth- Office Hours - Salary Up To 19,000,000 VND

      CÔNG TY TNHH TRANSCOSMOS VIỆT NAM
      APPLY NOW
      Location

      Ho Chi Minh

      • Salary

        18 Mil - 19 Mil VND

      • Experience

        1 - 2 Years

      • Job level

        Team Leader / Supervisor

      • Deadline to apply

        09/03/2026

      Benefits

      • Laptop
      • Insurance
      • Travel
      • Allowances
      • Incentive bonus
      • Healthcare
      • Training Scheme
      • Salary review
      • Annual Leave

      Job Description

      • Ensure all agents are achieving their daily KPI’s in qualitative metrics
      • Monitor scoring KPI statistics
      • Isolate and identify areas of improvement on members performance
      • Monitor daily reports from the supervisor
      • Provide leadership, guidance, and support to the team members
      • Handle major incidents that cannot be resolved by agents
      • Accept and process special requests from customers as per SOPs
      • Manage recurring meetings with team(s) to review performance
      • Manage routing and payment method enablement as per available inventory defined by SOPs
      • Ensure all cases are solved within the required timeframe following the company’s SOPs

      Job Requirement

      • Bachelor's degree or equivalent
      • Fluent in English
      • Have 1+ year experienced as Customer Service Team Lead position
      • Have knowledge of KPIs metric in CS Contact Center
      • Demonstrated problem-solving skills, strategic and analytical capabilities
      • Result-oriented, problem solver, analytical skill, and customer-focused
      • Disciplined and high motivated to motivate and encourage team for improvement

      Work location

      Ho Chi Minh
      Tầng 8, Tòa nhà Scetpa, 19A Cộng Hòa, Phường 12, Tân Bình, TP. Hồ Chí Minh8th Floor, Scetpa Building, 19A Cong Hoa Street, Ward 12, Tan Binh District, HCMC

      More Information

      • Degree: Bachelor
      • Age: 20 - 30
      • Salary: 18 Tr - 19 Tr VND

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