Customer Service

Sample pick up request.
Give guide line to client how to fulfill a test application form
Check Test Application Form of many buyer testing programs & sample size; and folow-up with client on the missing.

Register job into company software
Clarify unclear information of testing program with Key Account Manger

Prepare Proforma Invoice (PI) (understand Sales quotation & test assignment of job) & send to client.
Check client payment status (contract or in advance) & updated report release status

Handle client queries (collect information/ advice from related team(s))
Handle client complaint

Handle internal query on order status.
Provide correct PI to Admin team for invoicing

Deliver company service to client
Able to satisfy client's need within scope of job

Willing on handling a new request/ procedure.
Able to cooperate with others teams (ex: Lab, Reporting, Sales) in order to safisfy client's requirement. 

Will be received client's complaint & in front of challenging situations.

Able to deal with hard situation & have skill to soften it & seek for a solution to maintance client's retention.

Other duties upon requested

University or above : Chemical or Textile/ garment industry, Economics OR related fields
OR with difference major WITH at least 01 year of experience in Customer Service, Sales, or a similar role; experience working in a chemical company or in garment, yarn, or footwear manufacturing factories (e.g. merchandiser, QA/QC, lab technician...))

Good communication skills (Listening to fully understand, Explanation clearly & easy to understand)

Fluently using English, Chinese or Korean is a plus

Good at Microsoft Office (Word, Excell, Outlook, Power Point)