Customer Support Executive (X Division)

1. What we expect you to perform

• Consult, guide, and support in solving queries about Omni Themes’ products from customers through multiple support channels.

• Support to handle problems arising when customers install and use the Shopify Theme

• Transfer technical problems, request customizing for the development team, and ensure the quality of work to deliver to customers.

• Updates to customers on the status of processing requests

• Advise customers on solutions when using eCommerce and Shopify

• Work with various teams

• Conduct other tasks assigned

2. To be a BSSer, you will have

• Salary: 8-15M (Review every 6 months).

• Performance bonus, seniority bonus, birthday gift

• Opportunities to improve English skills and to gain hands-on experience in dealing with and negotiating with diverse clients

• Opportunities to be promoted to Support Leader/Business Analyst

• Trained by 6+ year experienced ecommerce expert/specialists

• Work with 100% foreign. Exposed to the latest technology and eCommerce trend

• Monthly in-house coaching and mentor programs

• Youthful and dynamic working environments with 95% members are 9x, we have many clubs: running, football, board game...

• At BSS Group, tea & coffee is free. Besides, we have a bookshelf with many interesting books for our members to borrow and of course, they are free too

• The State statutory holidays and collective activities organized by the Company (travel. team building, health care, volunteer…)

• Office with a great view from the 18th floor and creative workplace design

• Working hours are 5 days/week

• Other benefits according to the provisions of the Company and the Labor Code

2. Join BSS, if you

• 22-25 years old

• Fluent in English (IELTS 7.0, TOEIC 800 certificate or equivalent is preferable)

• Require Communication, Presentation, Analysis, and Critical Thinking Skills

• Having experience in Technology, E-commerce, and Marketing at least 6 months is preferable.

• Good teamwork and Quick learner

• Ready to support clients at different timezone