Recruiting Customer Support Executive (X Division) at BSS Group 2025

Location

Ha Noi

Updated
11/03/2025
Industry
Customer Service , IT - Software , IT - Hardware / Network
Job type
Permanent

Salary
8 Mil - 15 Mil VND
Experience
Up to 1 Years
Job level
Experienced (Non - Manager)
Deadline to apply
04/04/2025

Benefits

Laptop
Insurance
Travel
Allowances
Uniform
Incentive bonus
Healthcare
Training Scheme
Salary review
Seniority Allowance
Annual Leave
Sport Club

Job Description

Work with the product team to provide excellent customer support
Help customers set up and use BSS Commerce Shopify apps.
Communicate technical issues to the development team and create follow-up tasks.
Keep customers updated on their requests.
Report common issues to the product team to help improve our apps.
Participate in regular online training sessions.
Develop and update knowledge base articles, FAQs, and support guides to empower customers to find solutions independently.
Handle additional tasks as needed (about 10% of your workload).

Job Requirement

Preferably 20-25 years old.
Availability to work full-time, on-site, 40 hours per week.
Proficiency in English, with an IELTS score 7.0 or equal.
Strong skills in communication, presentation, and analysis.
Prior experience in Shopify customer support, and e-commerce is an advantage.
Basic knowledge of HTML/CSS is a plus point.
Team player with a fast learning ability.

Work location

Ha Noi

tầng 14, 16, 18, 19 & 20 tòa Viwaseen Tower, số 48 Tố Hữu, Nam Từ Liêm, Hà Nội

More Information

Degree: Bachelor
Other extras: Phụ cấp thâm niên, chăm sóc sức khỏe định kỳ
Training opportunities: Làm việc với khách hàng quốc tế, nâng cao khả năng tiếng anh
Age: 20 - 25
Working time: 8h30-17h45 thứ 2 đến thứ 6
Benefit: Review lương 6 tháng/năm
Holidays: Tối đa 13.5 ngày nghỉ phép/năm
Salary: 8 Mil - 15 Mil VND

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Job level	Experienced (Non - Manager)
Salary	$ 8,000,000 - 15,000,000 VND
Deadline to apply	04/04/2025
Industry	Customer Service , IT - Software , IT - Hardware / Network
Experience	Up to 1 Years

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