Customer Support Flight & Travel

Job Description

• Receive and assist customers via phone, email, chat, and messages on the flight booking application.
• Handle inquiries such as flight consultations, information changes, ticket cancellations/changes, and complaints.
• Update information promptly according to procedures, ensuring accurate and fast information delivery.
• Support in handling arising situations and ensure the best possible customer experience.
• Proactively update knowledge, regulations, and procedures related to customer service.

Working Hours

• Work 5 days/week – 2 flexible days off.
• Work on a 24/7 rotating shift basis, with shifts changed according to team leader assignment (maximum 3 months of night shifts).
• Day Shifts: 7:00 – 16:00 | 9:00 – 18:00 | 12:00 – 21:00 | 13:00 – 22:00
• Night Shifts: 19:00 – 4:00 | 20:00 – 5:00 | 21:00 – 6:00 | 22:00 – 7:00

Job Requirement

Job Requirements

• High school diploma or higher.
• Good English proficiency (no certificate required).
• Minimum of 6 months of experience in customer service or a related position.
• Good communication skills, quick problem-solving ability, positive attitude, and responsibility.

Benefits and Compensation

• Total Income: 11,000,000 – 13,000,000 VND/month, including:
  • Base Salary (Lương cứng): 8,000,000 VND/month
  • Lunch Allowance (Phụ cấp ăn trưa): 500,000 VND/month
  • Night Shift Allowance (Phụ cấp ca đêm): 30% of base salary
  • Call Support Allowance (Voice - Inbound): 1,000,000 VND/month (if handling Inbound calls)
  • KPI Bonus (Thưởng KPI): 900,000 – 1,200,000 VND/month
• Full 100% salary during the 2-month probation period.
• Welfare Benefits (Phúc lợi):
  • Full participation in Social Insurance (BHXH), Health Insurance (BHYT), Unemployment Insurance (BHTN).
  • 24/7 Accident Insurance.
  • 14 days of annual leave/year.
  • 13th-month salary bonus.
  • Annual periodic health check-ups.
  • Modern, professional working environment with many opportunities for development and advancement.