Customer Support Specialist (Japanese Speaker ~ N2 JLPT)

Working time: 9:00 AM – 6:00 PM (1-hour lunch break) from Monday to Friday

Working model: 100% onsite at Hanoi

Job category: Digital Marketing/ Online Advertising Industry: Advertising/ Digital marketing Responsibilities

We are seeking a passionate Customer Support Specialist/Leader who will work closely with the headquarters team in Japan to support any requests/tasks on the system. The position requires operators to understand the products and to perform some of the following tasks:

• Understand normal business flow and be able to operate and work with systems/platforms.
• Join meetings with Japanese clients to collect their requests and support in setting up the system for them.
• Build and maintain close working relationships with related departments (Tech andCustomer success team in JP Headquarter)
• Supervise the team’s workload, handle new requests, conduct research, and provide guidance to team members.
• Other tasks and reports assigned by managers/leaders.

Employment Package:

• Salary: up to $1800
• Laptop provided.
• Insurance: Social, health & unemployment insurance (based on basic salary) + PVI premium insurance for staff & 1 family member.
• Annual leave: 12 days + 1 birthday leave.
• Salary review: twice per financial year.
• Performance bonus: up to 100% of monthly gross salary (half-year).
• Awards: Most Valuable Person/Team every half-year.
• Annual company trip & annual health check.
• Club allowance, chance to join club activities with cost bearing up to $20/month.

• Good command of Japanese (N2 level is a must) & intermediate English communication. Japanese speaking is at an appropriate level to communicate with our clients.
• Good office equipment system skills (email, internet, Microsoft Office and related software).
• 2+ years of experience working directly with clients/customers in roles such as Sales, Customer Service, or Account Management.

Ideal Candidate:

• The candidate should have high energy, enjoy working in a fast-paced and deadline-oriented environment.
• He/she also needs to work hard with carefulness and patience due to the nature of the job
• Having knowledge of MySQL, MongoDB or Velocity is an advantage.
• We accept on job training for candidates without experience in related fields, but having knowledge of operating SFA/CRM platforms or managing customer relationships is a plus.
• Knowledge of Salesforce, or having led a team, worked as an IT project manager, etc.