Document Staff

Job Description

1. Support in opening and registering service accounts for customers, and issuing invoices:

• Receive and verify business/personal information of customers sent by the Sales Department via email.

• Assist sales staff in checking and supplementing information when necessary to ensure the profile is complete and accurate.

• Create account opening documents and payment invoices, send them to customers for confirmation signatures, and collect required documents according to internal procedures.

• Coordinate with relevant departments during the onboarding process to ensure all procedures, documents, and technical matters are handled promptly and smoothly.

2. Customer account and document management:

• Assist customers in editing or updating information related to their accounts.

• Coordinate with departments when issues arise related to documents, paperwork, or fees associated with merchants; issue new invoices when customers purchase additional devices or services.

• Proactively monitor customer accounts in the system to detect and promptly handle any issues.

• Update new information related to merchants and notify relevant departments to ensure information remains consistent.

Job Requirement

• Graduated from College/University in Economics, Business Administration, Finance, or related fields (preferred but not required).

• Experience in Sales Admin, Sales Support, or similar positions (preferred but not required).

• Fluent in English.

• Proficient in office software, especially Excel, Word, and email tools.

• Flexible and quick to adapt; strong coordination, communication, and teamwork skills; proactive and willing to learn and improve.
  Working hours: 10:30 PM – 7:30 AM, Monday to Friday.