[Đống Đa] Field Trainer (Cosmetic) - 21M

Scope of Responsibilities

1. Main mission

• Internal training (beauty advisors for B2C market, sales teams for B2B market)
• External training (partners and retailers’ staff : chains of pharmacy, cosmetic chains, beauty stores)
• Assist to develop a sales force through delivering sales technique training courses to the Beauty Advisor team (BA) in order to ensure effective business.
• Conduct monthly in-house training, ensure line programs and product knowledge to match with Brand standards.
• Support to prepare training materials and modify training guidelines.
• Support other activities including livestream & photo shooting.
• Conduct field coaching (in-store coaching) to keep the engagement with customers staff, our BA and ensure products knowledge are well understood and transferred to end-users

2. Do the on-site training and conduct field visit:

• Plan and follow the route list of field visits in accordance with the business needs daily, monthly, quarterly.
• Train and transfer brands and products knowledge for customers’ /stores staff
• Coach & reinforce our BA’s brand knowledge and selling skills.
• Ensure the knowledge of brands is acquired and leveraged to develop brands engagement and serve shoppers shopping missions within the scale of stores.
• Prepare the contents, material, and tool kits (including samples, leaflet, in-store POSM) for each field visit.
• Check visibility in stores including POG, stocks, competitors, BA grooming and attitude.

3. Do the internal training of the team: Plan and provide proper training with a double objective to better understand the brand, products/pathology and sales techniques.

• Preparing slides and providing training for the sales team, BA team, Ecom & MKT team on a regular basis.
• On-board training for newcomers.
• Organize product tests periodically and report results for KPI assessment.

4. Plan class training with our customers:

• Coordinate with key partners (chains of pharmacy, cosmetics chains, beauty stores)
• Organize external training or customer conferences with presentations and logistic preparation of: meal, POSM, standee, gifts, gimmicks….
• Scheduled team training on a regular basis with our customers or according to their proper demand.
• Be in charge of checking technical information for promotional materials (brochures, leaflets, visual aids, PR articles…).
• Translate and localize training materials
• Other duties as assigned and/or requested.

• Minimum of 2 to 3 years experienced in a similar position.
• Previous experience as trainer or sales. Sales experience, knowledge, and training for the sales force is highly preferred.
• 90% job is spent on the field
• Passionate about cosmetics & enjoy being on the field.
• Good communication skills
• Planning, timing management skills.