Benefits

Job Description

Supervise the daily Front Office operation to ensure excellent guest service and smooth hotel operations.
Lead, coach, and monitor Front Office associates to maintain high standards of service, grooming, and professionalism.
Welcome and provide personalized service to VIP and priority guests, ensuring an exceptional guest experience.
Handle guest inquiries, complaints, and special requests promptly and professionally.
Monitor room revenue, guest billing, credit control, discounts, and rate compliance.
Ensure Front Office areas are well-maintained, clean, and comply with hotel standards.
Promote hotel facilities and maximize upselling opportunities.
Coordinate with other departments to resolve operational issues and ensure guest satisfaction.
Respond effectively to operational emergencies and maintain accurate Front Office records and reports.

Ho Chi Minh

235 Nguyễn Văn Cừ, Phường Cầu Ông Lãnh, Thành phố Hồ Chí Minh