We are seeking E-commerce Sales Leader with the following key responsibilities:
- Develop and execute sales plans (monthly/quarterly/annual), including revenue targets, pricing strategies, promotions, and marketing campaigns across e-commerce platforms (Shopee, Lazada, Tiki, TikTok Shop, website, etc.).
- Forecast sales performance based on historical data, market trends, and promotional activities to ensure sales targets and optimal inventory management.
- Monitor and optimize shop performance: traffic, conversion rate (CR), average order value (AOV), return rate, ensuring revenue maximization.
- Collaborate with the Marketing team to implement platform advertising campaigns (Shopee Ads, Lazada Sponsored Search, TikTok Ads, …) and optimize Ads spending.
- Manage inventory planning, ensuring appropriate stock levels to prevent overstocking or stockouts.
- Track order fulfillment status, ensuring smooth processing, monitoring shipping lead time, return rate, and improving customer shopping experience.
- Work closely with the e-commerce platforms to negotiate promotions and participate in platform-supported campaigns.
- Train and oversee the direct sales team, ensure high-quality customer engagement and conversion optimization.
- Coordinate with the design & content team to optimize product listings, images, descriptions, and videos for better engagement.
- Utilize data analytics tools (Google Analytics, Power BI, Excel, Looker Studio) to track performance, generate reports, and provide data-driven recommendations to improve sales.