E-Commerce Store Admin Cum Customer Service

Responsible for managing all e-commerce platforms, including order fulfillment, customer service, and product uploads. Manage and enhance the end-to-end customer experience across various channels and customer touchpoints.

Online order fulfillment

• Process orders and schedule deliveries for various e-commerce channels (e.g., Lazada, Shopee, etc.) in a timely and accurate manner.
• Follow up on product returns received from e-commerce channels.
• Handle customer inquiries via online chat, email, and product Q&A platforms, including providing service recovery when necessary.
• Resolve order-related issues (e.g., missing or damaged parcels) within the required lead times.
• Work closely with warehouse teams to ensure timely order fulfillment and prepare all necessary documents for processing and delivery.

Set up and manage websites and E-commerce

• Manage and assist with updating/uploading product content, images, inventory, promotions, and pricing on e-commerce channels, ensuring that all information is up to date and inventory is well-stocked.
• Manage and edit product descriptions and images for online platforms.
• Assist with updates to the company’s e-commerce website.
• Identify trends and insights, and optimize performance based on these insights.
• Perform any other ad hoc duties as assigned by management.

Report

• Inventory report.
• Cancel/ return order.
• Sales report.
• Transaction report.

• Minimum 2 to 4 years’ experience in the related field.
• Strong hands-on experience with the E-commerce Marketplace Channel.
• Attention to detail and good follow-up capabilities.
• Proficiency in MS Office (MS Excel in particular).
• Excellent written and verbal communication skills English & Vietnamese.