Ecommerce Sales & Operation Supervisor

ROLES:

This role is responsible for driving e-commerce sales performance by managing daily sales operations, optimizing order fulfillment, and leading the online sales team to achieve revenue targets while ensuring an excellent customer experience.

RESPONSIBILITIES:

· Drive online sales performance of the e-commerce website and support the achievement of monthly, quarterly, and yearly sales targets.

· Monitor daily sales results, identify performance gaps, and proactively propose actions to improve conversion and revenue.

· Analyze customer shopping behavior to support assortment planning and identify upsell and cross-sell opportunities.

· Coordinate with the Marketing team to align campaigns with sales objectives and effectively monetize website traffic.

· Supervise and coach the Online Sales/ Customer Service team to ensure timely responses, professional sales consultation, and accurate product recommendations.

· Manage customer communication channels including website chat and inbox, ensuring service quality and SLA compliance.

· Enhance post-purchase experience to drive repeat purchases and customer retention.

· Oversee end-to-end order processing, including order confirmation, fulfillment, delivery, and refund handling.

· Ensure accurate order execution and on-time delivery in collaboration with Warehouse and Logistics teams.

· Pepare weekly and monthly sales and operations reports, tracking key metrics such as sales revenue, conversion rate, AOV, cost per sale, and fulfillment performance.

· Maintain proper documentation, ensure clear cross-functional communication, and handle administrative tasks related to e-commerce operations.

Others: Perform other related tasks or assignments as required by the Line Manager in line with business needs.

1.     Qualification:

·     University/ College degree in Business Administration, Marketing, Economic or related field.

2.    Knowledge:

·     Knowledge of E-commerce site management best practices.

·     Knowledge of luxury fashion or premium retail is a plus.

3.    Experience:

·       At least 2 years of experience in e-commerce sales and operations, preferably in a supervisor or team leader role

·       Experience working in fashion e-commerce is an advantage.

4. Skill/ competence:

·       Proficient in Microsoft Office.

·       Able to communicate in English

·       Strong skills in team supervision, communication, organization, and problem-solving.

·       Ability to work independently as well as collaboratively in a team environment.

·       Good organizational skills with strong attention to detail and ability to multitask.

·       An analytical mindset with basic knowledge of data analysis principles is a plus.