Electronics Service Technician

ESSENTIAL DUTIES AND RESPONSIBILITIES

Core duties and responsibilities include the following:

·       Provide technical service support to customers via telephone, onsite visits, and other communication channels.

·       Diagnose, troubleshoot, and resolve electrical and electronic issues related to:

o   Frequency inverters

o   Controllers

o   3-phase asynchronous motors

o   Synchronous motors

·       Perform onsite and remote technical support activities.

·       Repair and maintain inverters, controllers, motors, and related electronic equipment within the workshop.

·       Identify technical problems and document solutions for future reference and continuous improvement.

·       Ensure high levels of customer satisfaction through timely and effective support.

·       Coordinate with internal departments to ensure prompt resolution of customer issues.

·       Maintain clear and professional communication with customers and team members.

·       Stay updated with the latest technologies and advancements in automation, electronics, and drive systems.

·       Comply with company policies, safety procedures, and quality standards during all service activities.

·       Diploma, college degree or higher qualification in Mechatronics, Electrical Engineering, Automation Control Engineering, or related field.

·       Minimum 2–3 years of onsite service experience in the automation industry.

·       Good knowledge of:

o   Frequency inverters

o   Servo motors

o   Gear motors

o   Industrial automation applications

·       Experience in repairing electronic circuit boards is an advantage.

·       Knowledge of PLC systems is preferred.

·       Strong analytical and troubleshooting skills with a willingness to learn.

·       Ability to work independently and travel regionally when required.

·       Proficient in Microsoft Office applications.

·       Good command of written and spoken English