ESS Team Leader

Role Objectives:

The ESS Manager is in charge of New Clients, improve ESS market position and achieve financial growth.

This role is in charge of defining long-term ESS strategic goals, developing new industries/new clients, building key customer relationships, identifying business opportunities, managing negotiation, and closing business deals.

This role works closely with the internal team (Business Development & Delivery), marketing team, and other BU to increase sales opportunities and thereby maximize revenue for ESS.

Job Descriptions:

1. Financial Goal Achievement:

• Be in charge of team revenue target.
• Strategize with other managers to set targets and accomplish business growth goals.
• Follow-up with Consultants on customers’ payment.

2. Business Development:

• Work with both international and local client companies to conduct recruitment orders for Upper Management level.
• Prospect for potential new clients and turn this into increased business.
• Be accountable for maintaining and developing candidate pool through networking, advertising, referrals…
• Research market & economics trends to identify potential industries.
• Set up meetings between client decision makers and company’s practice leaders/Principals.
• Negotiate fees and contract terms with clients.

3. Services Delivery:

• Independently manage the projects of recruitment and assessment for senior, top professionals candidates and executive levels + very important searches.
• Manage some key accounts assigned by team leaders.
• Responsible for end-to-end candidate management, including sourcing, screening, interviewing, and preparing detailed assessment reports to ensure client satisfaction with shortlisted profiles.
• Coordinate with clients to ensure smooth process.
• Oversee the whole working process and effectiveness of subordinates.
• Prepare or review recruitment ads and process of posting on suitable channels.
• Join to find creative, effective solutions for team challenges.

4. Internal Coordination:

• Exchange information for the Delivery Team & Back office in daily activities to fulfill their tasks; ensuring good coordination with the Delivery Team in delivering the high and consistent quality to the candidates and clients.
• Liaise with related teams to ensure alignment in processes.
• Provide supports for related teams in activities relating to account management.
• Participate in cross departmental projects, when required.

5. Database Management:

• Manage database resources in terms of organized manner, easy for accessible and user-friendly.
• Ensure accurate records in the recruitment database.

6. Process Optimization:

• Join to streamline working processes.
• Contribute & Implement innovative ways of working and tools to improve productivity.

7. Reporting:

• Manage subordinates to generate reports on services effectiveness on regular basis and be in charge of individual reports.
• Join to propose more effective way of reporting and recognition for performance.

8. Regulatory Compliance:

• Ensure all activities align with laws regulations, company's policies, procedures, preventing compliance risks.
• Support audits by providing accurate records and thorough explanations of procedures (if any).

9. Services Delivery:

• Independently manage the projects of recruitment and assessment for senior, top professionals candidates and executive levels + very important searches.
• Manage some key accounts assigned by BU Heads.
• Responsible for end-to-end candidate management, including sourcing, screening, interviewing, and preparing detailed assessment reports to ensure client satisfaction with shortlisted profiles.
• Coordinate with clients to ensure smooth process.
• Oversee the whole working process and effectiveness of subordinates.
• Lead to find creative, effective solutions for team challenges.
• Identify opportunities for campaigns, services, and distribution channels that will lead to an increase in sales.
• Using knowledge of the market and competitors, identify and develop the company’s unique selling propositions and differentiators.
• Attend industry functions, such as association events and conferences, and provide feedback and information on market and emerging trends.

10. Internal Coordination:

• Be an involved and proactive member of the ESS management team, critically assessing management information and proposing creative/effective solutions for challenges the team faces or trying to avoid.
• Participate in cross departmental projects, when required.
• Exchange information for the Delivery Team & Back office in daily activities to fulfill their tasks; ensuring good coordination with the Delivery Team in delivering the high and consistent quality to the candidates and clients.
• Proactively act as an advisor to the Delivery Team and Back Office in aligning certain standard requirements of the whole ESS department regarding the process & system, efficiency, reporting, etc.

11. Database Management:

• Manage database resources in terms of organized manner, easy for accessible and user-friendly.
• Ensure accurate records in the recruitment database.

12. Process Optimization:

• Contribute to streamline working processes.
• Lead to find innovative ways of working and tools to improve productivity.

13. Reporting:

• Manage subordinates to generate reports on services effectiveness on regular basis and be in charge of individual reports.
• Lead to propose more effective way of reporting and recognition for performance.

14. Regulatory Compliance:

• Ensure all activities align with laws regulations, company's policies, procedures, preventing compliance risks.
• Support audits by providing accurate records and thorough explanations of procedures (if any).

15. Client/ Candidate Consultation and Support:

• Provide support and consultation for top clients, senior and top professionals candidates, executive levels in timely manner to make sure the high quality provision.
• Provide on-going and consistent contact with candidates while offering professional and value-added services.
• Play a role of primary contact and a bridge between clients and candidates.

16. Team Management & Development:

• Manage client expectations before delegating assignments to subordinates.
• Align strategies with team member and manage them on working performance.
• Coach the staff members to ensure they can handle and fulfill their tasks effectively and efficiently as well as following the ESS process and system appropriately.
• Manage resources to enhance efficiency, maximize margins.

• Bachelor’s degree graduated from University/College (preferably Human resources, Business Administration, Economics, Law). 
• 7-8 years of working experienced in Sales/Business development at managerial level across countries, regions. Experience working in executive search firms is desirable. Min 5 years of working experienced in management/ supervisory role. 
• Relevant certifications related to HRM, Talent Acquisition is nice to have. 
• Advanced English communication skill is required.