Benefits

Job Description

Carry out mainly tasks assigned by line manager.
Handling telephone calls/messages in a timely and professional manner and respond to inquiries from guests via telephone or email, or chat apps.
Make booking for guests with room, sport activities as golf tournament/ casino…, dinning, transport, banquets…
Manage guests’ information and profile.
Accessing to get guests’ information and profile on Patron and Opera software.
Organize and coordinate tasks for meetings, conferences, set up conference calls and take messages and minutes during meetings, travel arrangements.
Perform administrative tasks, including filing and photocopying.
Write emails, memos and letters.
Implement and/or develop office procedures and record systems.
Prepare and manage correspondence, reports and documents, maintain schedules and calendars.
Support to organize internal and external events.
Welcome guests and initially deal with complains and concerns.
Offer guests aftersales service and follow up.
Prepare office equipment, manage office supplies.
Possible to travel for work in Hotram, Ba Ria Vung Tau when needed.