Field Sales Executive (ISO Certifications) - Hanoi - A.01

Responsible for the generation of order income and revenue from new and existing large and medium customers, mainly through customer visits or industry events. Responsible for region/ area, portfolio or a cluster of customers defined in the sales plan:

• Meets and exceeds sales target: generation of order income and revenue from new and existing large and medium customers as defined in the sales plan.
• Develops and maintains a customer focused list (together with Area Sales Manager) by proposing focused customers and business opportunities based on marketing leads, own opportunities, certificate expiry lists, market knowledge, etc.
• Identifies solutions for customer needs, if necessary, with the involvement of Subject Master Experts.
• Generates new leads (e.g. on fairs) and converts assigned sales leads generated by e.g. marketing or other channels.
• Execute customer visits and or visits of industry events.
• Maintains / grows customer loyalty and ring-fences critical business through regular customer
  interaction and visits.
• Maintains positive relationships with existing customers to up-sell the service portfolio.
• Recovers lost customers.
• Documents all activities in the relevant TR IT tools (e.g. Salesforce.com).
• Responsible for the on-time delivery, quality and follow-up of the quotation according to the
  customer needs.
• Follows up on quotations with customer (can be delegated to sales support)
• Conducts the final negotiation of quotation and contracts with the customer in collaboration
  with relevant stakeholders / P&L responsible persons and in line with TR requirements.
• Supports in the cash collection of unpaid / overdue invoices for the customers for which (s)he is
  responsible.

• Business Administration background and or Customer Services working experience
• At least 1-2 years of experience in related area.
• Ideally first experience in Testing Inspection, Certification (TIC) or related field.
• Hands-on mentally; pronounced ability for self-organize skills.
• Good communication, strong rhetorical skills over the phone.
• Good command of both spoken and written English, MS office.