Field Service Engineer (Hai Phong)

1. Technical Product Management

- Provides support for MMA & Quantum machine

- Conducts feasibility studies and sample bonding

- Builds-up strong technical know-how on product / problem solving via structured knowledge transfer between the on-site support team, the Product Line and the R&D team

- Scouts and reports new product ideas and innovation with the goal to enhance the product and service portfolio

- Engages in R&D projects during product definition / requirement engineering and customer testing

- Collects process / production / competitor data at customer site

2. Pre- & After Sales Support

- Conducts evaluations and demos

- Support Sales and CPMs during Pre-Sales activities

- Establishes good customer relationship on technical level with all key accounts assigned

- Provides Technical Info to CPMs/Sales.

3. Technical Support

- Coordinates and provides technical solutions / problems solving on customer issues in collaboration with Field Service Engineer in Asia

- Investigates issues at customer site and supports Engineering team (Software & Hardware) for fast and short time to solution

- Conducts training to customers

1.     Education

-        Diploma or degree in Electrical, Mechatronic Engineering, Electrical and Electronics, Automation or related major

2.     Work experience

-        Minimum 2 years of experience as a support engineer and in product support environment with customer engagement

-        Experience within semiconductor backend industry

3.     Expertise and methodology

-        Good PC, MS-Office knowledge

-        Very good command of English (spoken & written)

-        Korean language desirable

4.     Other requirement criteria

-        Very strong analytical skills

-        Excellent communication skills

-        High level of assertiveness

-        High degree of flexibility required

-        Good behavior in customer relations

-        Intercultural understanding

-        Travel readiness up to 50%