Giám sát phòng lab (nội thất)

Main Scope: Color Lab operation, workflow, documentation, SOP compliance, and job control
Exclusion: This position is not responsible for technical color formulation, color matching decisions, finishing chemistry, or technician duties.

1. JOB PURPOSE

The Color Lab Supervisor is responsible for the daily operational control of the Color Lab, ensuring every job is properly received, registered, prioritized, processed, documented, approved, and released according to the established SOP.

The role focuses on Job In → Process Control → Approval Coordination → Job Out, including workload planning, document control, sample/panel traceability, housekeeping, and team discipline.

2. KEY RESPONSIBILITIES

A. JOB-IN CONTROL

• Receive all Color Lab requests from Development, Production, QC, Technical, Sample Workshop, and other authorized departments.
• Ensure every request has complete information before entering the Color Lab.
• Register each job into the Color Lab tracking system/log.
• Assign a unique job/reference number where required.
• Verify availability of:
  • Item / product information
  • Customer
  • Factory / production location
  • Finish code
  • Substrate/material
  • Master color panel or approved reference
  • Required completion date
  • Requestor/owner
• Reject or return incomplete requests for clarification.
• Control physical samples, master panels, and documents received with each job.

B. JOB PRIORITY & WORKLOAD CONTROL

• Maintain the daily Color Lab job list.
• Prioritize jobs according to agreed development/production requirements.
• Assign jobs to the appropriate Color Lab team member according to workload.
• Set and follow target completion dates.
• Conduct daily review of:
  • New jobs
  • Work in progress
  • Overdue jobs
  • Jobs waiting for information
  • Jobs waiting for approval
• Escalate overdue or blocked jobs to the responsible department/manager.
• Ensure urgent requests are properly authorized and do not disrupt normal workflow without approval.

C. PROCESS & SOP COMPLIANCE

• Ensure all Color Lab jobs follow the approved workflow and SOP.
• Check that required process steps are completed and recorded.
• Ensure operators/technicians do not skip required process stages.
• Ensure correct identification and labeling are maintained throughout the process.
• Monitor compliance with:
  • Job registration
  • Sample identification
  • Panel labeling
  • Process record
  • Approval status
  • Retention/sample storage
  • Job closure
• Report any deviation from SOP and follow up on corrective action.
• Maintain discipline and consistency in Color Lab operational procedures.

D. SAMPLE & COLOR PANEL ADMINISTRATION

• Control all incoming and outgoing color panels.
• Ensure every panel has correct and complete identification.
• Maintain traceability between:
  Request → Job Number → Sample/Panel → Approval → Final Release
• Ensure approved master panels are properly signed, dated, coded, and recorded.
• Control duplicate/reference panels where required.
• Ensure superseded or rejected panels are clearly identified and separated.
• Prevent unauthorized use of obsolete or unapproved panels.
• Coordinate transfer of approved master panels to the designated Color Library.

E. APPROVAL COORDINATION

• Track samples/panels submitted for internal or customer approval.
• Maintain clear status:
  • In progress
  • Pending review
  • Pending approval
  • Approved
  • Rejected
  • Rework required
  • Closed
• Follow up with responsible departments for pending approvals.
• Ensure approval evidence is properly documented before releasing a job.
• Ensure no unapproved panel is treated as an approved production standard.

F. JOB-OUT & CLOSURE CONTROL

Before closing any Color Lab job, verify that:

• Required sample/panel has been completed.
• Required approval has been obtained.
• Final panel is correctly labeled.
• Relevant records are complete.
• Approved standard has been transferred to the correct owner/location.
• Required information has been communicated to the requestor.
• Job status has been updated to Closed/Completed.

Maintain a complete record of closed jobs for future traceability.

3. DAILY COLOR LAB MANAGEMENT

• Conduct daily job review with the Color Lab team.
• Monitor attendance, manpower allocation, and workload.
• Maintain an organized and clean working environment.
• Ensure samples, panels, documents, tools, and working areas are properly arranged.
• Ensure FIFO/priority rules are followed.
• Monitor job lead time and department response time.
• Coordinate with related departments to prevent delays caused by missing information or approval.
• Prepare daily/weekly status reports for management.

4. DOCUMENT & DATA CONTROL

Maintain accurate Color Lab records, including:

• Job request log
• Job In/Out tracking
• Color panel register
• Approval records
• Master panel records
• Rejected/rework records
• Pending job list
• Overdue job list
• SOP/checklist records
• Color Library handover records

Ensure records are updated in real time and can be easily traced during audits or production investigations.

5. TEAM SUPERVISION

• Assign daily operational tasks.
• Ensure team members understand job priorities and SOP requirements.
• Train team members on:
  • Color Lab workflow
  • Job registration
  • Documentation
  • Labeling
  • Panel handling
  • Traceability
  • Housekeeping
  • SOP compliance
• Monitor discipline and work performance.
• Identify operational training needs and report them to the department manager.

6. OUT OF SCOPE – TECHNICAL RESPONSIBILITIES

The Color Lab Supervisor is not the technical authority for color or finishing.

The following responsibilities belong to the Color Technician / Finishing Technician / Technical Specialist, as applicable:

• Color formulation and recipe development
• Technical color matching decisions
• Selection or modification of finishing chemicals
• Stain/topcoat/sealer formulation
• Chemical mixing ratio development
• Spray parameter development
• Technical troubleshooting of finishing defects
• Technical evaluation of coating performance
• Approval of technical finishing processes
• Development of new finishing systems

The Supervisor may coordinate, track, document, and ensure completion of these activities but does not replace the responsible technician.

7. KEY PERFORMANCE INDICATORS – KPI

KPI

Target

Job registration accuracy

100%

Job traceability

100%

SOP compliance

≥ 98%

On-time job completion

≥ 95%

Correct panel labeling

100%

Approved panel/document control

100%

Overdue jobs without escalation

0

Lost/untraceable samples or panels

0

Jobs released without required approval

0

Daily tracking update

100%

Color Lab 5S / housekeeping compliance

≥ 95%

8. AUTHORITY

The Color Lab Supervisor has authority to:

• Return incomplete job requests.
• Stop a job when required information or reference standards are missing.
• Prevent release of samples/panels without required documentation or approval.
• Set daily operational priorities based on the approved production/development schedule.
• Request responsible departments to provide missing information.
• Escalate overdue approvals or jobs affecting production schedules.
• Require Color Lab staff to comply with approved SOPs and documentation requirements.

• . KEY WORKFLOW

  JOB IN
  ↓
  Request & information check
  ↓
  Job registration
  ↓
  Priority / target date setting
  ↓
  Job assignment
  ↓
  Process according to SOP
  ↓
  Status & progress monitoring
  ↓
  Sample / panel review & approval coordination
  ↓
  Labeling & documentation
  ↓
  Approved master panel / standard handover
  ↓
  Record update
  ↓
  JOB OUT / JOB CLOSED

  Core principle

  The Color Lab Supervisor owns the operation and control system, while the Color Technician owns the technical color and finishing decisions.

• Strong laboratory operations and team supervision skills.
• Good knowledge of testing methods, quality control, and laboratory procedures.
• Hands-on experience with laboratory equipment, calibration, and troubleshooting.
• Strong analytical and problem-solving skills.
• Good understanding of material testing and product quality requirements.
• Strong attention to detail and accuracy in testing and documentation.
• Good knowledge of laboratory safety and chemical handling.
• Good English communication and technical reporting skills.