Global Compliance (Product) & Regulatory Affairs Manager - Quản Lý Tuân Thủ & Chứng Nhận Sản Phẩm

Job Purpose: The Global Compliance & Regulatory Affairs Manager will be responsible for ensuring that all products manufactured by Jordan Manufacturing Company Inc. meet U.S. and international regulatory requirements, as well as specific compliance standards of large retail customers. This role serves as the primary liaison between retailers, testing laboratories, sourcing partners, and internal teams to ensure product safety, labeling accuracy, documentation readiness, and audit success. The ideal candidate will have strong technical and communication skills and have experience in

• Reports To: Senior Product Development and Compliance Manager
• Location: On-site at plant in Long An (Tay Ninh), Vietnam
• Department: Product Development & Compliance
• Classification: Full-time, Exempt

Job Duties and Responsibilities:

Compliance & Customer Requirements

• Manage compliance requirements for large national retailers & e-tailors (e.g., Walmart, Target, Costco, Home Depot, Lowe’s, Wayfair, Amazon, etc.), and industrial business partners (automotive filtration, geotextile, etc.).
• Seek and maintain industry, geographic, and customer-specific compliance manuals, testing protocols, and restricted substance lists and communicate this information cross functionally through the organization.
• Own onboarding, annual renewals, and ongoing compliance updates with all customers
• Serve as the primary point of contact for compliance-related inquiries, audits, and corrective actions

Regulatory & Product Safety Compliance

• Ensure compliance with all applicable regulations, including but not limited to:
  • Flammability standards (e.g., CA TB 117-2013)
  • Labeling requirements (law labels, fiber content, country of origin, care instructions)
  • Chemical compliance (REACH, CPSIA, Prop 65, PFAS, heavy metals, restricted substances)
  • Weather resistance & performance standards as required by retailers and internal standards
• Monitor regulatory changes (global, USA state and Federal) and proactively assess impact to products and materials

Testing & Certification Management

• Develop, manage and execute third-party testing programs with accredited labs (e.g., Intertek, SGS, Bureau Veritas, UL)
• Develop and maintain testing matrices by product category, retailer, and material
• Review test reports for accuracy and compliance prior to submission to retail partners
• Coordinate testing failures, root cause analysis, and corrective action plans as needed

Documentation & Data Management

• Maintain complete and audit-ready compliance documentation, including:
  • Test reports
  • Certificates of compliance
  • Supplier declarations
  • Technical data sheets
  • Law label records
• Ensure accurate and timely submission of documentation through retailer compliance portals
• Create internal data repository to be managed and updated on a regular basis

Supplier & Material Compliance

• Work closely with sourcing team and raw material vendors (fabric mills, fiber suppliers, etc. ) to ensure compliance for relevant customers and consumers.
• Review and approve material compliance documentation prior to production
• Partner with sourcing and product development teams during new material onboarding

Internal Collaboration & Training

• Partner with Quality, Product Development, Sourcing, and Operations teams to embed compliance early in the product lifecycle
• Train internal teams on retailer requirements, regulatory standards, and best practices
• Support internal and external audits including GRS, ISO, SMETA etc.

Qualifications & Experience

• 3+ years of experience in product compliance, regulatory affairs, or quality within soft goods, home textiles, cushions, or upholstered products
• Strong experience working with large retail customers and their compliance programs
• Understanding of outdoor furniture, pillows and cushion segments
• Hands-on experience with third-party testing labs and compliance documentation
• Knowledge of U.S. and international regulations affecting textiles, finished soft goods, and other fiber products
• Strong organizational skills with high attention to detail
• Ability to manage multiple retailers, SKUs, and deadlines simultaneously
• CV must be in English, and candidates must be fluent in English communication

Preferred Qualifications

Education: Bachelor’s degree in business or related fields (engineering or related technical fields considered a plus)

Experience

• Experience with vertically integrated manufacturing environments
• 3 years of experience in textile manufacturing or similar field.
• Experience managing Prop 65, PFAS, GRS and evolving chemical regulations
• Background in home goods, outdoor furniture, or patio categories considered a plus but not required

Key Competencies

• English Speaking
• Retail compliance expertise
• Regulatory interpretation
• Cross-functional communication
• Risk management
• Problem solving and corrective action leadership
• Strong written and verbal communication

Working Conditions

Environment

• Primary duties and work location are split equally between the factory floor and office at the Long An , (Tay Ninh), Vietnam plant.
• Travel to the United States may be requested in limited instances.

Essential physical requirements: Prolonged periods of standing, walking, and sitting at a desk working on a computer.

Working time: Monday - Friday: 7h45 - 18h00