Oversee the full lifecycle of software applications used across the Group, from selection to implementation and support.
Develop and maintain a roadmap for software evolution aligned with business objectives.
Ensure business applications are scalable, cost-effective, integrated where necessary, and well-documented.
Lead vendor assessments, selection, and management for software platforms.
Drive the development and maintenance of comprehensive documentation for all software configurations, customizations, and integrations to ensure continuity, scalability, and ease of future enhancements.
2. Data & Insights Leadership
Build and maintain a high-performing analytics environment using tools like Superset, Power BI, Tableau, or similar.
Define data architecture needs and ensure alignment with business requirements and privacy regulations.
Provide strategic oversight on the design, scalability, and maintenance of the Group's data infrastructure.
Collaborate with internal data engineers or external IT teams to ensure robust data pipelines, storage, and access frameworks.
Establish and enforce best practices in data quality, governance, security, and visualization.
Partner with business units to define KPIs and develop dashboards to track operational and strategic performance.
3. Business User Support & Enablement
Lead a team that provides support and training to business users on software tools managed by the department.
Create documentation, SOPs, and onboarding materials for supported systems.
Serve as the escalation point for software-related user support issues.
Foster a data-literate and tech-enabled culture across the organization.
4. Department Leadership & Collaboration
Manage and mentor a team of software analysts and data professionals.
Collaborate with other departments (including IT) to ensure software and data systems are compatible with infrastructure standards.
Report on software and analytics performance to the COO and executive leadership.
Manage and mentor a team of software analysts, business system specialists, and data professionals.
Collaborate with other departments (including IT) to ensure software and data systems are compatible with infrastructure standards.
Ensure smooth collaboration with the IT Network, Infrastructure and Security department on cross-functional data infrastructure projects.
Report on software and analytics performance to the COO and executive leadership.
Job Requirement
Strategic thinker with a hands-on approach to problem solving.
Deep familiarity with business application ecosystems (e.g., ERP, CRM, LMS).
Strong technical understanding of modern data architecture, ETL pipelines, APIs, and database technologies.
Experience designing and managing analytics systems (e.g., Power BI, Tableau).
Knowledge of data governance, GDPR, and related compliance standards.
Effective collaboration with infrastructure and cybersecurity stakeholders.
Strong vendor management and stakeholder communication skills.
Excellent written and verbal communication in English.
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