HCM - Retail Training &Development Specialist

The Retail Training & Development (RT&D) Specialist is responsible for designing, owning, and continuously improving retail training programs to enhance store team capability and business performance. 

This role drives training strategy, builds scalable learning solutions, and integrates innovative approaches (including AI and digital learning tools) to elevate training effectiveness and learner engagement across the store network.

Training Strategy & Program Ownership 

• Conduct training needs analysis (TNA) based on business priorities and store performance gaps 
• Design and develop training programs focused on retail capability (selling skills, product, operations, leadership) 
• Own and continuously improve training frameworks to ensure consistency and scalability across brands

Retail Capability Development 

• Build structured learning journeys aligned with store roles (Sales Associate → Supervisor → Store Manager) 
• Develop capability frameworks to support performance improvement at store level 
• Ensure training programs directly impact store KPIs (sales, service, operations) 

Training Effectiveness & Performance Impact 

• Define and implement training evaluation frameworks (knowledge, behavior, business impact) 
• Analyze training data and store performance metrics to identify gaps 
• Drive action plans to improve training effectiveness and ROI 

Learning Innovation & AI Application 

• Explore and apply innovative learning methods (microlearning, blended learning, scenario-based learning)
• Integrate AI tools into training design, content creation, and learner engagement
• Continuously improve learning experience through digitalization and new technologies

Learning Roadmap & Development Programs 

• Develop and manage training roadmap by role and level 
• Design development programs for key positions (Supervisor, Store Manager, high-potential staff) 
• Support leadership capability building within store teams 

Stakeholder Management & Project Leadership 

• Partner with Brand, Retail Operations, and HR teams to align training priorities 
• Lead or co-lead key training initiatives and projects 
• Manage external vendors and training partners when required 

Reporting & Continuous Improvement 

• Own training reporting and provide actionable insights to stakeholders 
• Recommend improvements based on data, feedback, and business needs 
• Continuously enhance training systems, processes, and methodologies 

Education: 

• Bachelor’s Degree in Human Resource Management, Business Administration, Psychology, or related fields 

Work Experience: 

• 3–5 years of experience in Training & Development, Learning & Development, or related fields 
• Strong experience in retail, FMCG, or fast-paced operational environment is preferred 
• Proven experience in designing and managing training programs or frameworks 

Functional skills: 

• Strong knowledge of training design, adult learning principles, and development frameworks 
• Ability to conduct training needs analysis (TNA) and translate business needs into training solutions 
• Strong data analysis skills to evaluate training effectiveness and identify capability gaps 
• Proficient in Microsoft Office (especially PowerPoint & Excel) 
• Experience working with LMS and digital learning platforms 
• Familiarity with modern learning approaches (microlearning, blended learning, experiential learning) 
• Exposure to AI tools for content creation, learning design, or productivity is a strong advantage 
• Strong presentation and facilitation skills 

Other skills & Mindset: 

• Strong ownership and accountability mindset 
• Ability to think strategically while remaining hands-on 
• Strong problem-solving and continuous improvement mindset 
• Ability to manage multiple stakeholders and drive alignment across teams 
• Proactive, adaptable, and comfortable working in a fast-paced retail environment 
• High learning agility and openness to new technologies and innovation 
• Detail-oriented with strong planning and project management skills