HCM - Service Training Supervisor (Multi Brand)

MAIN TASKS:

· Supervise and support the RT&D team, ensuring their alignment with Maison's training objectives.

· Responsible for devising and executing monthly/yearly training plans in line with organizational goals.

· Oversee the quality and effectiveness of the trainer team and training programs, utilizing various assessment methods including in-class assessments, store checklists, and evaluations.

· Identify current and future training needs, particularly focusing on behavioral and competency-based training requirements.

· Implement training programs as necessary to ensure store teams meet Maison's customer service standards.

· Manage the budget and finances associated with training initiatives, optimizing resources for maximum impact.

· Centralize and manage all team reporting data to track performance and inform strategic decisions.

· Develop tailored training programs to meet brand requirements and enhance team capabilities.

· Develop strategic plans and annual training calendars to guide the LnD team's activities and priorities.

1.   Education: Bachelor’s Degree in appropriate field in Human Resource Management, Psychology, Hospitality, Economy or equivalent.

2.   Work Experience:

·      At least 3 to 5 years in conducting Sales Training or Customer Service Training

·      Preferably Supervisor/5 years & up experienced employee specialized in Training & Development or equivalent

3.   Functional skills:

·      Current knowledge of effective training & development methods

·      Vietnamese and English proficiency

·      Excellent Presentation Skills

·      Strong interpersonal and organizational skills

·      Excellent written and oral communication and translation skills

·      Proficient in MS office applications

4.   Other skills:

·      Proactive and open minded. Service mindset

·      Hands on and can do attitude

·      Passionate about continuous learning

·      Work well under high pressure and deadline oriented.

·      Detail oriented, analytical and inquisitive

·      Ability to work independently and with others

·      Extremely organized with strong time-management skill

·      Travel required.