[HCM - Thu Duc] (Junior) Business Analyst

OVERALL OBJECTIVES:             

-           Ensure requirements gathering, collect business and functional requirements in cooperation with IT and Business/Operational Departments. When applicable, configure, implement, and maintain low-code/no-code business solutions and application enhancements to support business requirements.

-           Liase with interfacing application responsible to design and define the integration requirements, describe the business and functional requirements, and finalize the Service Requirements before development starts;

-           Create User Requirements and Backlog Items (if required) for developers and ensure approval by relevant stakeholders before development / configuration starts (Key Account Managers, Users, Product Owner, Interfacing Application responsible);

-           Groom the requirements with development team and oversee the implementation of related changes; and provide to support to Developers and QA for any requirements related queries.

-           Manage the proper execution of functional test once the solution is available and ensure Solution is ready for User Testing;

-           Identify issues, risks and benefits of existing and proposed solutions and outlining business impacts.

-           Provide backlog management, and elaboration of the relevant user stories

-           Provide documentation for users and business as and when required to gather requirements, support understanding of requirements and usage of application;

-           Analyze existing business processes and identify opportunities for process optimization, automation and digitalization.

-           Design, configure and maintain business solutions using Microsoft 365 and Power Platform technologies such as Power BI, Power Apps, Power Automate and SharePoint.

-           Work closely with business stakeholders to promote adoption of digital tools and maximize productivity improvements.

-           Coordinate with local and global IT teams to implement enhancements, integrations and continuous improvements for business applications.

REQUIRED PROFILE

Initial Educational Background: Bachelor’s degree in Computer Science, Information System, Natural Science or related fields.

Languages requirement: English (working language)

Total Experience:

• Minimum 1-3 years of experience in business analysis, laboratory systems, application support, or process improvement roles, acting as a bridge between business users and technical teams.

Personal skills

• Good communication skill in English (speaking, listening, writing and reading)
• Excellent planning, organizational, and time management skills
• Great ability to listen and learn.
• Curiosity and open-mindedness
• Focused on customer satisfaction
• Working together with other team members to ensure high quality of delivered solutions
• Ensuring good practices and high-quality standards are in place
• Adaptable to work on new technologies and quick learnability

Qualifications and knowledge

• Understanding of laboratory operations and workflows is an advantage
• Knowledge of Agile process and principles
• Familiarity with MS Power Platform (Power Apps, Power Automate, Power BI) is an advantage.
• Familiarity with Microsoft 365 applications (SharePoint, Teams, Excel, etc.).

IT Technologies

• Basic SQL knowledge for data analysis and troubleshooting.
• Microsoft Power Platform (Power Apps, Power Automate, Power BI).
• Microsoft 365 applications (SharePoint, Teams, Excel, Forms).
• Understanding of system integrations, APIs, or data flows is an advantage.